Electronic Visit Verification (EVV): Resources and FAQs

The Wisconsin Department of Health Services (DHS) has created several materials for members, IRIS participants and workers, providers, and program payers to keep up to date on EVV. Please access, download, or share the below resources.

Resources and FAQs

Title of resourceTypeDescriptionAvailable languages
FAQsWebpageFrequently asked questions about EVVEnglish
Public forumsWebpageInformation about upcoming and past EVV forumsEnglish, Hmong, Spanish
Your Key to EVV newslettersNewslettersIssues include Unknown Client Exceptions, Dashboards & Reports, and Preventing & Fixing ExceptionsEnglish, Hmong, Spanish
New to EVV?, P-03078Fact sheetGuide for providers preparing to use an EVV systemEnglish, Hmong, Russian, Spanish
Worker Visit Card template, P-02844A (Word)Help sheet, FormA printable card that can be filled in with the EVV information workers need to remember when they check in and out of visits.English
Important Numbers for EVV in Wisconsin flyer, P-03573Fact sheetA fact sheet that will help locate the numbers to fill in the Worker Visit Card. (see row above)English, Hmong, Spanish
Three Ways to Collect EVV Information, P-03627Fact sheetInformation about the three devices that workers can use to check in and out of visits using the Sandata EVV system.English, Hmong, Spanish
Electronic Visit Verification Exceptions flyer, P-03646Fact sheetGuide EVV administrators to learn what exceptions are, how to fix them in the Sandata EVV portal, and how to prevent them.English, Hmong, Spanish
Fixing Unknown Client Exceptions in the Sandata EVV Portal flyer, P-03645Fact sheetGuide for EVV administrators to learn about one of the most common exceptions: Unknown Client. Includes how to prevent and fix them.English, Hmong, Spanish
EVV Lifecycle flyer, P-03124 (PDF)Fact sheetA snapshot of how EVV visit records fit into the general claims process.English
Billing and Claims Information When EVV is Required, P-03662Fact sheetWhat to do when a claim does not pass one of the edits or if a claim is denied due to EVV. Who to reach out to for EVV claim denials and general claims questions.English, Hmong, Spanish
EVV and Live-in Workers flyer, P-03593 (PDF)Fact sheetEverything you need to know about EVV and live-in workers.English
EVV Live-in Worker Identification and Instructions, F-02717FormEVV live-in worker identification form and instructions on how to complete the form.English, Hmong, Spanish
EVV Member flyer, P-02730Fact sheetA one-page handout that explains what EVV is.English, Hmong, Somali, Spanish

EVV ForwardHealth Updates

Title of resourceTypeAvailable languages
ForwardHealth Update 2024-24, "Electronic Visit Verification Hard Launch for Home Health Care Services and Nurse Supervisory Visit Service Code 99509" (PDF)FowardHealth UpdateEnglish
ForwardHealth Update 2023-45, "Changes to the Sandata EVV System" (PDF)ForwardHealth UpdateEnglish
ForwardHealth Update 2023-41, "Nurse Supervisory Service Code 99509 Will Require Use of an Electronic Visit Verification System" (PDF)ForwardHealth UpdateEnglish
ForwardHealth Update 2023-40, "Home Health Care Services Electronic Visit Verification Soft Launch Announcement" (PDF)ForwardHealth UpdateEnglish
Forward Health Update 2023-12, "New Electronic Visit Verification Policy and Reminders for Hard Launch" (PDF)ForwardHealth UpdateEnglish
ForwardHealth Update 2022-48, “Personal Care Services Electronic Visit Verification Hard Launch Announcement” (PDF)ForwardHealth UpdateEnglish
ForwardHealth Update 2022-38, "Documenting Record of Care and Time With Electronic Visit Verification" (PDF)ForwardHealth UpdateEnglish
EVV Policy Decisions, P-02614Information sheetEnglish, Hmong, Spanish
ForwardHealth Update 2021-40, "Electronic Visit Verification Soft Launch Has Been Extended" (PDF)ForwardHealth UpdateEnglish
ForwardHealth Update 2021-26, "Electronic Visit Verification Hard Launch Preparation" (PDF)ForwardHealth UpdateEnglish
ForwardHealth Update 2021-23, "Electronic Visit Verification Policy and Hard Launch Timeline" (PDF)ForwardHealth UpdateEnglish
ForwardHealth Update 2021-05, "Electronic Visit Verification Prior Authorization Procedure for Live-In Workers" (PDF)ForwardHealth UpdateEnglish
ForwardHealth Update 2020-31, "Implementation of Electronic Visit Verification for Personal Care and Supportive Home Care Services" (PDF)ForwardHealth UpdateEnglish

If you need printed materials in a language not listed, please email us at dhsevv@dhs.wisconsin.gov.

Glossary

 
Last revised October 2, 2024