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Electronic Visit Verification (EVV): Resources

EVV hard launch

EVV hard launch for personal care and supportive home care services (service codes T1019, T1020, S5125, S5126) begins on May 1, 2023. Read the ForwardHealth Update.

The Wisconsin Department of Health Services (DHS) has created several materials for members, IRIS participants and workers, provider agencies, and program payers providing personal care services to keep up to date on EVV. Please access, download, or share the below resources.

Resources and FAQs

General resources

FAQs Webpage English
Public Forums Webpage English, Hmong, Spanish
Unlocking EVV Podcast Webpage English, Hmong, Spanish
Your Key to EVV Newsletter Newsletter English, Hmong, Spanish
EVV ID Help Sheet, P-02844 (PDF) and Worker Visit Card Template, P-02844A (Word) Help Sheet, Form English
EVV Lifecycle Flyer, P-03124 (PDF) Handout English
EVV Live-in Worker Identification and Instructions, F-02717 Form English
EVV Member Flyer, P-02730 (PDF) Handout English, Hmong, Somali, Spanish
EVV for Wisconsin Medicaid Personal Care Services, P-02462 (PDF) Handout English, Burmese, German, Hmong, Karen, Somali, Spanish

EVV timeline

Icon of paper with ribbon in lower left corner

December 2016 →

21st Century Cures Act signed into law

Icon of three people at a table

August 2017 →

Stakeholder meetings began

Icon of paper with checkmark in upper left corner
Icon of person with speech bubble

July 2020 →

  • EVV policy published
  • Wisconsin EVV Customer Care launched

Icon of person standing next to easel with paper

August 2020 →

Provider training began

Icon of bottom half of a gear with three arrows on top

November 2, 2020 →

EVV is required

Icon of a gear with a checkmark in the center

May 1, 2023

EVV hard launch

Policy decisions

Forward Health Update 2022-48, “Personal Care Services Electronic Visit Verification Hard Launch Announcement” (PDF) ForwardHealth Update English
ForwardHealth Update 2022-38, "Documenting Record of Care and Time With Electronic Visit Verification" (PDF) ForwardHealth Update English
EVV Policy Decisions, P-02614 Information sheet English, Hmong, Spanish
ForwardHealth Update 2021-40, "Electronic Visit Verification Soft Launch Has Been Extended" (PDF) ForwardHealth Update English
ForwardHealth Update 2021-26, "Electronic Visit Verification Hard Launch Preparation" (PDF) ForwardHealth Update English
ForwardHealth Update 2021-23, "Electronic Visit Verification Policy and Hard Launch Timeline" (PDF) ForwardHealth Update English
ForwardHealth Update 2021-05, "Electronic Visit Verification Prior Authorization Procedure for Live-In Workers" (PDF) ForwardHealth Update English
ForwardHealth Update 2020-31, "Implementation of Electronic Visit Verification for Personal Care and Supportive Home Care Services" (PDF) ForwardHealth Update English


If you need printed materials in a language not listed, please email us.

Last revised January 6, 2023