Eligibility Management
Eligibility management simply means helping people get benefits offered through state and federal programs. They include FoodShare, Medicaid, and other programs.
If you work in Income Maintenance (IM), we appreciate your dedication to helping the families you serve. At the Wisconsin Department of Health Services (DHS), we want to provide you with all the information you need to do your job. Below you’ll find links to a wealth of details.
Key resource: Systems Gateway
Use the Systems Gateway to access applications used to determine functional and financial eligibility for various programs across the state of Wisconsin.
Need assistance? Find the right contact for Systems Gateway Help.
Key eligibility management resources by type
Agency contact list
Income Maintenance Agency Lists
Forms and publications
- BadgerCare Plus Forms and Publications
- Caretaker Supplement (CTS) Forms
- FoodShare and FSET Forms and Publications
- Income Maintenance Forms
- Medicaid Forms and Publications
- SeniorCare Forms and Publications
- SSI Forms and Publications
Handbooks
- BadgerCare Plus Handbook
- Caretaker Supplement (CTS) Supplemental Security Income (SSI) Handbook
- FoodShare Wisconsin Policy Handbook
- FSET Policy Handbook
- Medicaid Eligibility Handbook
- SSI Administration Handbook
- Supplemental Security Income Exceptional Expense (SSI-E) Handbook
- Wisconsin Shares Handbook (DCF)
Manuals
- Child support manuals (Wisconsin Department of Workforce Development) (password required)
- Emergency Assistance Manual (DCF)
- Income Maintenance Quality Assurance Second Party Review Manual
- Wisconsin Funeral and Cemetery Aids Program Manual
- Wisconsin Works (W-2) Manual
Memo series
- Division of Medicaid Services (DMS) Administrator’s Memos
- DMS Operations Memos
- Division of Early Care and Education (DECE)—DCF-DECE Administrator's Memos
- Bureau of Working Families (BWF)—BWF Operations Memos
User guides
All eligibility management resources by program or service
- Access to Eligibility Support Services—ACCESS (ACCESS in Spanish)
- Program overview—BadgerCare Plus
- BadgerCare Plus Handbook
- BadgerCare Plus Forms and Publications
- BadgerCare Plus Enrollment Data
- Federal Poverty Level guidelines—BadgerCare Plus
- Program overview—FoodShare Wisconsin: A Recipe for Good Health
- Program overview—FoodShare Employment and Training (FSET)
- FoodShare Wisconsin Policy Handbook
- FSET Policy Handbook
- FoodShare and FSET Forms and Publications
- FoodShare Wisconsin Data
- FoodShare Wisconsin at a Glance
- Federal Poverty Level guidelines—FoodShare Wisconsin
- Program overview—ForwardHealth
- Wisconsin Medicaid – ForwardHealth Enrollment Data (data by county and statewide, from 1998 to now)
- ForwardHealth – Health Care Enrollment (data specific to each Wisconsin health care program)
- ForwardHealth Community Partners
- ForwardHealth Portal
- ForwardHealth Portal User Guides
- ForwardHealth Program Resources
- Provider publications—ForwardHealth Updates
- Program overview—Medicaid in Wisconsin
- Medicaid Eligibility Handbook
- Medicaid Forms and Publications
- Federal Poverty Level guidelines—Medicaid
- DHS application and instructions—Apply for SeniorCare
- SeniorCare Forms and Publications
- SeniorCare Prescription Drug Assistance Program
- SSI Administration Handbook
- Supplemental Security Income Exceptional Expense (SSI-E) Handbook
- Supplemental Security Income (SSI) Caretaker Supplement (CTS) Handbook
- Supplemental Security Income in Wisconsin
- SSI Forms and Publications
- Exceptional Expense Supplement for Members of Supplemental Security Income (SSI) in Wisconsin
- Program overview—Wisconsin Funeral and Cemetery Aids Program
- Wisconsin Funeral and Cemetery Aids Program—Program Manual
- Information about Caretaker Supplement (CTS)
- Family Planning Only Services
- Need a Ride? Non-Emergency Medical Transportation
More information
- Department of Workforce Development
- Public Assistance Collection Section (PACS)
- Report Public Assistance Fraud
- University of Wisconsin-Madison articles on earned income tax credit—Saving on Taxes
- Home Energy Plus—Low Income Home Energy Assistance Program
- Wisconsin Bureau of Working Families (BWF)—BWF Work Programs Help Desk Home Page
Other directories
- DHS—Area Administration
- DHS—County and Tribal Aging Offices
- DHS—Local Public Health
- DCF—Find Your Local W-2 Agency
- DHS—Wisconsin Vital Records
- Centers for Disease Control and Prevention—Where to Write for Vital Records
- State of Wisconsin Employee Telephone and Email Directory
Other forms and publications
- Caretaker Supplement (CTS)—CTS Forms
- DHS—Forms Library
- DHS—Publications Library
- DCF—Forms Search
- State of Wisconsin Department of Administration—Requesting a Hearing
- Request for Hearing—Voluntary Withdrawal (PDF)
- U.S. Citizenship and Immigration Services—Systematic Alien Verification for Entitlements (SAVE) forms
- DHS—Order Ordering of Printed Forms and Publications
Government resources
Federal
- U.S. Department of Agriculture—Food and Nutrition Services
- U.S. Department of Health and Human Services
- Medicaid.gov
- U.S. Citizenship and Immigration Services
State of Wisconsin
Other links
- Disability Rights—Wisconsin
- Driver’s license status check—Department of Transportation
- Medicare.gov—Drug Coverage (Part D)
- Wisconsin Circuit Court Access
Training
- DHS Income Maintenance Learning Center—Cornerstone
- DCF Wisconsin Bureau of Working Families Partner Training Team (PTT)—PTT Learning Center