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Electronic Visit Verification (EVV): Alternate EVV

EVV hard launch

EVV hard launch for personal care and supportive home care services (service codes T1019, T1020, S5125, S5126) begins on May 1, 2023. Read the ForwardHealth Update.

An alternate EVV system is an EVV data collection system that is not provided by the Wisconsin Department of Health Services (DHS). Provider agencies can choose to use either the DHS-provided EVV system, Sandata, or an alternate EVV data collection system. 

Provider agencies that choose to use an alternate EVV system must complete an alternate EVV certification process. The steps and amount of time needed in the certification process will depend on the alternate EVV system selected and if Sandata has already certified the EVV vendor for use in Wisconsin.

The EVV certification requirements and process are detailed in the following documents:

DHS is not responsible for any costs related to the implementation of, or training for, an alternate EVV data collection system. Provider agencies that choose to use their own system and/or the vendors providing those systems will be responsible for all costs of implementation, including those related to an interface with the Sandata aggregator portal.

Sandata's aggregator portal training - required

The alternate EVV certification process requires provider agencies and their vendors to test the alternate EVV system's interface with the DHS-provided EVV system, Sandata. This is required because alternate EVV systems will interface with the DHS EVV system through the use of the Sandata aggregator portal. The portal provides a read-only view of the EVV visit data collected by an alternate EVV system. Training on Sandata's aggregator portal will be available through Sandata's learning management system. Provider agencies will obtain access to Sandata's learning management system during the alternate EVV certification process.

Alternate EVV system training - required

Provider agencies

Provider agencies using an alternate EVV system should inquire with their vendor about training specific to that system. Each provider agency should make sure all administrative staff and workers are trained on the alternate EVV system.

Family Care FEAs

All training for use of the alternate EVV system, including training other administrative staff and self-directed workers, is the responsibility of the FEA and alternate EVV vendor. 


All training for use of the alternate EVV system, including training other administrative staff, IRIS consultant agencies (ICAs), self-directed personal care (SDPC), participants, and workers, is the responsibility of the FEA and alternate EVV vendor. Each FEA should make sure ICAs, SDPC, participants, and workers are trained.

Program payers (HMOs, MCOs, and FEAs)

DHS provides aggregator training to program payer administrative staff. The goal is for these staff to become familiar with the aggregator tool that collects the data from their contracted providers. The November, 19, 2020, training on the aggregator tool for program payer staff is posted on the  EVV Payer webpage. It can be used to train new administrative staff or for review.


Please email Wisconsin EVV Customer Care at with any questions related to EVV. Please email Sandata at or call 855-705-2407 with questions about the alternate EVV process.

Last revised January 4, 2023