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Electronic Visit Verification (EVV): News

EVV hard launch

EVV hard launch for personal care and supportive home care services (service codes T1019, T1020, S5125, S5126) begins on May 1, 2023. Read the ForwardHealth Update.

Refer to the table below to stay up to date on announcements regarding EVV implementation.

Headline Announcement Date
EVV Hard Launch Date Set For dates of service on or after May 1, 2023, DHS will begin imposing consequences when EVV data is not captured for required personal care and supportive home care services. November 14, 2023
New PCS EVV Hard Launch Policy Policy: ForwardHealth Update 2022-48, “Personal Care Services Electronic Visit Verification Hard Launch Announcement" (PDF) November 14, 2023
New EVV Record of Care Policy Policy: ForwardHealth Update 2022-38, "Documenting Record of Care and Time With Electronic Visit Verification" (PDF) September 28, 2022
EVV for HHCS DHS intends to implement EVV for home health care services (HHCS) by January 1, 2024. June 13, 2022
February 2022 Alternate EVV Certification A new streamlined certification process is available for provider agencies selecting an alternate EVV system that Sandata has already certified for use in Wisconsin. 
Details about the alternate EVV certification process are available at Alternate EVV.
February 25, 2022
August 2021 Forum Materials - Updated The August 26, 2021, forum recording and presentations were updated to include soft launch extension language. December 22, 2021
EVV Soft Launch Phase Extended

Policy: ForwardHealth Update 2021-40 (PDF) , "Electronic Visit Verification Soft Launch Has Been Extended"

DHS is extending the soft launch phase of electronic visit verification (EVV). EVV continues to be required. DHS required hard launch consequences will not go into effect January 1, 2022. DHS has not yet set a new hard launch date. 

November 9, 2021
EVV Administrator Refresher Training Previously recorded refresher sessions for provider agency administrators who are using the DHS-provided Sandata system. October 19, 2021
New! EVV Lifecycle Flyer The EVV Lifecycle flyer (PDF) provides an overview of how the EVV visit record fits into the general claims process. October 19, 2021
Improved EVV ID help sheet and worker visit card

The improved ID help sheet (PDF) explains how provider agency administrators can find the different ID numbers workers use when documenting visit data. 

The visit card template (Word) can be used to organize EVV visit information for workers.

October 19, 2021
August 2021 Forum Materials The August 26, 2021, forum recording and presentations are available. September 20, 2021
New EVV Hard Launch Guidelines Policy: ForwardHealth Update 2021-26, "Electronic Visit Verification Hard Launch Preparation" (PDF) August 16, 2021
EVV Public Forum - August 2021 DHS conducted a 7th EVV Public Forum scheduled on August 26, 2021. (Previously recorded)  July 27, 2021
EVV Hard Launch Date DHS has not set an EVV Hard Launch Date. Consequences will be imposed after the EVV Hard Launch date when EVV data is not captured for required personal care services. January 1, 2022
New EVV Hard Launch Policy Policy: ForwardHealth Update 2021-23, “Electronic Visit Verification Policy and Hard Launch Timeline" (PDF) July 27, 2021
EVV Website Refresh Updated FAQs and issue nine of the EVV newsletter are now available on the “Resources and FAQs” webpage. In addition, the Training Administrators webpage has been reorganized for easier use.  June 17, 2021
EVV Key Conversation Live Webinars Begin Since May 17, 2021, Key Conversations are informal, monthly live webinars for provider agency administrators. Join using the link on the EVV homepage May 6, 2021
Change To Fee-For-Service and HMO Client Verification A recent update to the Sandata EVV system prevents exceptions from occurring when client verification and signature are not captured. February 19, 2021
New Live-In Worker Policy Update ForwardHealth Update 2021-05, "Electronic Visit Verification Prior Authorization Procedure for Live-In Workers" (PDF) January 27, 2021
New Unlocking EVV podcast This series of recordings are interview-style podcasts that include questions the Wisconsin Department of Health Services has received and answers from experts. December 18, 2020
New live-in worker exemption functionality This ForwardHealth Portal enhancement allows the provider agency administrator to request a unique worker ID for live-in workers that are exempt from EVV. December 14, 2020
EVV ID help sheet and worker visit card The help sheet provides easy steps to locate the different ID numbers workers use when documenting visit data. This simple card template can be used to organize EVV visit information. December 7, 2020
New EVV Live-in Worker form and instructions The Electronic Visit Verification Live-In Worker Identification form, F-02717, and instructions, F-02717A, were made available. November 9, 2020
Revised ForwardHealth Update (2020-31) Clarifications were made in ForwardHealth Update 2020-31, "Implementation of Electronic Visit Verification for Personal Care and Supportive Home Care Services" (PDF) November 2, 2020
EVV soft launch begins The soft launch is an implementation period during which EVV is required to be used for the indicated services and programs. During this period, missing EVV data will not result in denied claims, and encounters will continue to be included in future rate setting. November 2, 2020
New Resources webpage The Resources webpage includes ForwardHealth Updates, Your Key to EVV newsletter, FAQs, forms, and more. November 24, 2020
New EVV IRIS webpage An IRIS (Include, Respect, I Self-Direct) webpage was added to organize and provide EVV-specific materials for program participants and consultants. October 16, 2020
New Your Key to EVV Newsletter The newsletter provides updates on EVV, including quick tips and answers to common questions: EVV-2020, EVV-2021 September 15, 2020
New hours for Wisconsin EVV Customer Care
Wisconsin EVV Customer Care hours were expanded to Monday–Friday, 7 a.m.–6 p.m. CT.
September 14, 2020
EVV Member Flyer
The member flyer will help inform members and participants of the EVV program and provides additional resources to learn more.
August 24, 2020
July forum 2020 presentations The July 29, 2020 online forum presentations are available. August 24, 2020
July forum recording The July 29, 2020, online forum recording is available. August 11, 2020 
New policy and training information July 22, 2020
New Wisconsin EVV Customer Care

Provider agencies, members, participants, workers, and program payers can call 833-931-2035 or email for help with technical and program-related questions. Wisconsin EVV Customer Care hours are Monday–Friday, 8 a.m.–5 p.m.

July 21, 2020
Invitation to July 2020 online forum DHS announced an EVV online forum scheduled for July 29, 2020. July 7, 2020
New launch date set DHS announced a new soft launch date of November 2, 2020. EVV will be required for all personal care services and applicable supportive home care services paid for by Medicaid from that date. Since the federal deadline for EVV has not shifted, DHS is moving forward with EVV to avoid funding penalties. June 26, 2020
New Alternate EVV webpage  The Alternate EVV webpage includes business requirements and technical specifications. May 7, 2020
EVV delay DHS delays the start of training and the soft launch date due to COVID-19 pandemic. March 26, 2020
March 2020 forum resources The March 11, 2020 forum presentation materials are available. March 17, 2020
Invitation to March 2020 forum DHS announced an EVV public forum schedule for March 11, 2020. February 17, 2020
November forum resources

The November 19, 2019, forum presentations are available. 

November 22, 2019
Invitation to November 2019 forum DHS announced a public forum about EVV scheduled for November 19, 2019. October 17, 2019
Approval of EVV good faith effort exemption request

On August 19, 2019, the Centers for Medicare & Medicaid Services (CMS) granted DHS approval of its EVV good faith effort exemption request.

With this approval, DHS will implement the EVV requirement for personal care services in calendar year 2020 without the risk of being fined for noncompliance. CMS did indicate that based on the 21st Century Cures Act (Cures Act), they do not have authority to extend the exemption past 2021. Read the announcement.

August 22, 2019
July 2019 forum resources July 24, 2019, forum recordings and presentations available August 22, 2019
A useful reference A useful reference for EVV: Please download and share the EVV reference sheet with those impacted. It provides a broad overview of EVV and DHS’s continued commitment to quality services. July 24, 2019
Invitation to July 2019 forum DHS announced a public forum about EVV scheduled for July 24, 2019.  June 26, 2019
April 2019 forum resources The April 10, 2019, forum recordings and presentations are available. April 12, 2019
Invitation to April 2019 forum DHS announced a public forum about EVV scheduled for April 10, 2019. March 12, 2019
FAQs EVV stakeholder FAQs are available. February 6, 2019
Sandata Technologies is Wisconsin's EVV vendor DHS announced that the current Medicaid Management Information System (MMIS) fiscal agent, DXC Technology, has selected Sandata Technologies as the EVV vendor. Additionally, DHS is considering the use of Sandata’s aggregator technology. To learn more, read the announcement email. November 19, 2018
November 2018 forum An EVV forum for members, participants, workers, and associations was held on November 27, 2018, in Stevens Point and also livestreamed. November 1, 2018
DHS will use MMIS fiscal agent for EVV services DHS decided to contract through the current MMIS fiscal agent for EVV services in order to optimize integration into the current MMIS. The MMIS fiscal agent has not yet selected a vendor. Additional information regarding EVV services and implementation will be announced on this webpage, as it becomes available. October 5, 2018
Federal delay in EVV timeline The timeline was delayed on July 30, 2018, when legislation was passed to amend Section 1903(l) of the Social Security Act to delay the timeline for states to implement EVV for personal care services by one year. States that have not implemented EVV by January 1, 2020, will be subject to a reduction in federal match funds unless they have made both a “good faith effort” to comply and have encountered “unavoidable system delays.” For more information about the delay, visit September 27, 2018
Last revised February 21, 2023