Electronic Visit Verification (EVV): Information for Members
Does Medicaid cover your personal care, supportive home care, or home health care services? If so, your caregivers must use an electronic visit verification (EVV) system to record details about their visits.
Here’s how it works
When a worker arrives to care for you, they will do a quick check-in at the start of the visit. They will use a smart phone or tablet to capture the date, time, location, and service. In some cases, they may use a small digital device or your landline telephone. They will check out at the end of the visit, too.
If you need help right away before your worker checks in, that’s okay. The check-in step can be done after your worker makes sure you are all set. The check-in time can be fixed in the system later.
Here is the list of services that require workers to capture EVV information in Wisconsin.
EVV is secure and compliant with the Health Insurance Portability and Accountability Act (HIPAA).
Questions
- Contact our Wisconsin EVV Customer Care team you have questions or need help at 833-931-2035 or vdxc.contactevv@wisconsin.gov Monday-Friday, 7 a.m.–6 p.m. Central time.
- Join our email list to receive notices about electronic visit verification in Wisconsin.
- Refer to our Frequently Asked Questions.