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Electronic Visit Verification (EVV): Information for Members and Participants

EVV hard launch

EVV hard launch for personal care and supportive home care services (service codes T1019, T1020, S5125, S5126) begins on May 1, 2023. Read the ForwardHealth Update.

What does EVV mean for members and participants?

Elderly hand being held by a younger hand

All states have to follow this law, but each state can decide the plan that works best for their members and participants. As a result, Wisconsin’s EVV solution may look different than it does in other states.

DHS is doing everything we can to make sure this new law does not cause problems for you. Your care is always the first priority.

Our commitment is to:

  • Maintain services provided, including community integration.
  • Support provider selection.
  • Keep an individual’s choice of a worker.
  • Ensure services are provided.
  • Ensure data is secure and compliant with the Health Insurance Portability and Accountability Act (HIPAA).

It is important to know that EVV does not:

  • Impact your care.
  • Track a member or participant's location.
  • Change how much care you receive.
  • Change where you receive care.
  • Change the type of care you receive.

Using EVV

Workers will need to complete a quick, extra step to check in at the beginning of your visit. Workers will need to check out at the end of your visit, too. These steps verify:

  • The date and time of the visit.
  • The location of the visit.
  • The workers are providing authorized services.

Workers can use a mobile phone, tablet, or a landline telephone to check in and out. Services, such as cellular, internet, and Wi-Fi, are not required at the point of care for workers to complete this step. Cellular, internet, or Wi-Fi are only required to send the visit information afterwards. In certain situations, DHS may provide a small digital device to check in and out. 

If you need immediate help before your worker checks in, that’s okay. The check-in step can be done after your worker makes sure you have the help you need. 

For additional information, please read our Frequently Asked Questions.

Programs that require EVV for personal care services

  • Medicaid and BadgerCare Plus fee-for-service (ForwardHealth card)
  • BadgerCare Plus and SSI HMOs
  • Family Care and Family Care Partnership
  • IRIS (Include, Respect, I Self-Direct)

These programs require EVV if they pay for your personal care and applicable supportive home care services. Other services covered by these programs, such as podiatry, do not require EVV.

Last revised June 15, 2022