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FoodShare: News and Updates

This page provides news to keep members up to date on what's happening related to FoodShare and P-EBT benefits.

FoodShare replacement benefits are available

Are you a FoodShare member who has lost food due to a recent power outage? You may be able to get replacement benefits.

You can request replacement benefits by submitting a Request for Replacement FoodShare Benefits, F-00330. You may be able to receive your replacement benefits faster if you submit proof of the power outage or other cause of the lost food. If you have trouble submitting the form, you should contact the agency that manages your FoodShare benefits. Please note that call wait times can be long right now due to agencies experiencing high call volume. It is strongly recommended that you upload the completed form using ACCESS.

You must notify your agency of the loss of food within 10 days of the date the food was lost. The completed form and any additional documents can be submitted uploaded and submitted online using ACCESS, in person at their agency, by mail, or by fax. For additional food support beyond FoodShare, visit the DHS Food Support Resources webpage.

FoodShare members living in some areas of Wisconsin do not have to meet the work requirement

Some adult FoodShare members without children in the home need to meet a work requirement to keep getting FoodShare benefits. The federal government recently approved a waiver allowing FoodShare members living in some areas of Wisconsin that have a high unemployment rate to not have to meet the work requirement.

As of October 1, 2023, you do not need to meet the FoodShare work requirement if you live in:

  • The cities of Milwaukee and Racine.
  • Menominee, Forest, Iron, and Adams counties.
  • Tribal lands and reservations belonging to the:
    • Bad River Band of Lake Superior Chippewa Indians
    • Forest County Potawatomi Community
    • Ho-Chunk Nation
    • Lac Courte Oreilles Band of Lake Superior Chippewa Indians
    • Lac Du Flambeau Band of Lake Superior Chippewa Indians
    • Menominee Indian Tribe of Wisconsin
    • Red Cliff Band of Lake Superior Chippewa Indians
    • St. Croix Chippewa Indians of Wisconsin
    • Sokaogon Chippewa Community Mole Lake Band
    • Stockbridge-Munsee Community Band of Mohican Indians

Through additional federal flexibilities, you do not have to meet the work requirement if you are living on tribal lands and the reservations of Oneida Nation and Fond du Lac Band of Lake Superior Chippewa Indians.

This geographic waiver will last until at least September 30, 2024. Waivers require annual federal approval, so areas included may change in the future. The waiver does not change Wisconsin’s work requirement reinstatement plan or recent age or exemption changes related to the 2023 Fiscal Responsibility Act.

Even if you do not have to meet the FoodShare work requirement, you can still participate in the free and voluntary FoodShare Employment and Training (FSET) program.

Find more information about the FoodShare work requirement.

FoodShare work requirement updates related to the 2023 Fiscal Responsibility Act

Some adult FoodShare members without children in the home need to meet a work requirement to keep getting FoodShare benefits. The recently enacted 2023 Fiscal Responsibility Act changes the age range for members who need to meet the FoodShare work requirement. It also adds three new exemptions for members who are:

  • Experiencing homelessness
  • Former foster care youth
  • Veterans.

Currently, the age range for members who may need to meet the work requirement is 18-49. However, this will change starting on September 1, 2023:

  • On September 1, 2023, the age range will change to 18-50.
  • On October 1, 2023, the age range will change to 18-52.
  • On October 1, 2024, the age range will change to 18-54.

If you need to meet the work requirement to get FoodShare benefits, you will get a letter (PDF) that will let you know.

You can also start using new exemptions to the work requirement as of August 14. You may now be exempt and not need to meet the FoodShare work requirement if:

  • You are experiencing homelessness.
  • You are between 18 and 24 years old and were in foster care, a subsidized guardianship, or court-ordered kinship care when you turned 18.
  • You are a veteran, defined as a person who served in the United States Armed Forces (the Army, Marine Corps, Navy, Air Force, Space Force, Coast Guard, National Guard, or Armed Forces Reserve) who has been discharged or released under any condition.

The full list of exemptions to the FoodShare work requirement can be found on the FoodShare Basic Work Rules and Work Requirement Information webpage. DHS is updating our letters to let you know about the age range changes and the new exemptions available to you. If you think you qualify for one or more of these new exemptions, you should tell your agency.

Policy changes related to 2023 Fiscal Responsibility Act are unrelated to Wisconsin’s FoodShare work requirement reinstatement plan, and do not result in any changes to it. More information about Wisconsin’s FoodShare work requirement reinstatement plan can be found in a recent partner email, in the FoodShare work requirement reinstatement section of this webpage, and in Operations Memo 23-20 (PDF).

Temporary changes regarding FoodShare interviews

Typically, FoodShare rules require applicants and members to complete an interview with their agency as part of FoodShare applications and renewals. This interview is a conversation with an agency worker to discuss information provided during these processes.

Starting Monday, June 26, to streamline application and renewal processing in the post-COVID-19 period, we are temporarily waiving the interview for applicants or members who meet certain requirements. FoodShare applicants and members will not need to do an interview if they have:

  • Submitted a complete paper or electronic FoodShare application or renewal that contains enough information for their agency to determine their eligibility
  • Had their identify verified by their agency in alignment with existing FoodShare rules

A person can still choose to apply for benefits or complete their renewal over the phone by calling their agency. However, in these situations the FoodShare interview will be required. This is because all of the information needed for the agency to make an eligibility determination will need to be gathered during that phone call.

Note: Agencies may need to contact FoodShare applicants or members for more information, even though a full interview will not be required. If an agency cannot reach someone, a notice will be sent letting the person know if additional action is needed.

This is a temporary change allowed by federal program rules. When this temporary policy is slated to end, DHS will announce the timeline on this page and in communications to members and partner organizations who work with FoodShare members.

Some temporary FoodShare eligibility policies ended June 12

During the COVID-19 emergency, there have been temporary benefit exemptions and policy suspensions in effect for some adult FoodShare members. As of June 12, 2023, FoodShare applicants can no longer use these exemptions. The temporary exemptions will continue for current members until their next renewal in July 2023 or later.

Some student eligibility exemptions ending

Under regular FoodShare rules, students who are enrolled in an institute of higher education at least half time are ineligible for FoodShare unless they meet an exemption. Since January 1, 2021, there have been two additional temporary eligibility exemptions for students 18 or older who:

  • Are eligible to participate in a state or federally funded work-study program during the school year, regardless of whether they actually participate in work study.
  • Have an expected family contribution of $0 during the school year (determined through submission of a Free Application for Federal Student Aid).

As of June 12 new applicants are no longer able to qualify for FoodShare benefits under these two temporary exemptions. You may still qualify if you meet one of the permanent student eligibility exemptions. The temporary rules will continue for current student members until their next renewal in July 2023 or later.

Drug testing requirement suspension ending

Regular FoodShare policy requires that a person convicted of a drug-related felony involving the possession, use, or distribution of a controlled substance in the last five years, pass a drug test to get benefits. If this applies to you, you must only pass a drug test once, typically at application or when the drug felony conviction is initially reported.

Since April 17, 2020, that requirement has been suspended. As of June 12, 2023, new FoodShare applicants convicted of a drug felony in the past five years are subject to the testing requirement. If you are a member who enrolled after April 16, 2020, and have a drug felony conviction in the last five years, you will need to submit a negative test result at your next renewal in July 2023 or later to keep getting benefits.

Ordering and paying for food online using your QUEST or P-EBT card

Illustration of a laptop with an image of an EBT card

If you get FoodShare or have gotten Pandemic EBT benefits, some stores allow you to shop and pay for your groceries online. Currently, the following stores all accept QUEST or P-EBT cards for online orders on their websites:

  • ALDI
  • Amazon
  • Capital Centre Market
  • Lou Perrine’s Gas and Grocery
  • Miller and Sons Supermarket
  • Meijer
  • Metro Market
  • Pick 'n Save
  • Ptacek's IGA
  • Sam’s Club Scan and Go
  • Schnuck’s Market
  • Target
  • Walmart
  • Whole Foods
  • Woodman’s Markets

Store websites may refer to your QUEST or P-EBT card as a “SNAP EBT” or “EBT” cards. Look for an EBT or SNAP card option when you go to pay and enter your card details. You will need to enter your card PIN each time you check out.

You can only use your QUEST or P-EBT card to buy food eligible for FoodShare. If you are buying other items at the same time, you need to use another form of payment to pay for those items.

Some stores may offer delivery. If you are charged a delivery fee, you will not be able to use your QUEST or P-EBT card to pay this fee. You will need to use another form of payment instead.

If you experience any issues when using your QUEST or P-EBT card to pay online, first make sure you have a balance on your card by going to the ebtEDGE website, using the ebtEDGE mobile app, or calling QUEST Card Service at 877-415-5164. If you have a balance and are still unable to complete your transaction, contact customer service at the store where you are trying to make the purchase for help.

Last revised April 4, 2024