Division of Quality Assurance: Bureau of Nursing Home Resident Care Regional Offices
The Division of Quality Assurance (DQA), Bureau of Nursing Home Resident Care (BNHRC) regional offices and contacts are listed below.
Acronyms
RFOD
Regional Field Operations Director
RFOS
Regional Field Operations Supervisor
QAPS
Quality Assurance Program Specialist
OPA
Operations Program Associate
Northwestern regional office
Phone: 715-836-4752
Fax: 715-836-2535
Regional office email: dhsdqabnhrcesodnwro@dhs.wisconsin.gov
RFOD
Janell Hoyt, 715-836-3030, cell: 715-215-2674
RFOS
Amy Hambrecht, 715-557-1493
QAPS
Stephanie Kelly, 715-836-4036
OPA
Michelle Paasch, 715-836-2299
Counties covered
Ashland, Barron, Bayfield, Buffalo, Burnett, Chippewa, Clark, Douglas, Dunn, Eau Claire, Iron, Jackson, La Crosse, Lincoln, Marathon, Monroe, Oneida, Pepin, Pierce, Polk, Price, Rusk, St. Croix, Sawyer, Taylor, Trempealeau, Vilas, Washburn
Northeastern regional office
Phone: 920-448-5255
Fax: 920-448-5253
Regional office email: dhsdqabnhrcnero@dhs.wisconsin.gov
RFOD
Corrine Hayes, 920-448-5241, cell: 920-450-1720
RFOS
Sandra Schoen, 920-360-7903
QAPS
Carly Heyrman, 920-448-5081
OPA
Jennifer Van Straten, 920-448-5254
Counties covered
Brown, Calumet, Door, Florence, Fond du Lac, Forest, Green Lake, Kewaunee, Langlade, Manitowoc, Marinette, Marquette, Menominee, Oconto, Outagamie, Ozaukee, Portage, Shawano, Sheboygan, Washington, Waupaca, Waushara, Winnebago, Wood
Southern regional office
Phone: 608-266-7474
Fax: 608-266-8975
Regional office email: dhsdqabnhrcsro@dhs.wisconsin.gov
RFOD
Juli Brandt, 608-266-9422, cell: 608-220-5278
RFOS
Meaghan Baker, 608-266-8886, cell: 608-332-6447
QAPS
Ashley Swatzell, 608-266-8939
OPA
Alyssa Reeves, 608-266-7474
Counties covered
Adams, Columbia, Crawford, Dane, Dodge, Grant, Green, Iowa, Juneau, Lafayette, Richland, Rock, Sauk, Vernon
Southeastern regional office
Phone: 414-227-5000
Fax: 414-227-4139
Regional office email: dhsdqabnhrcsero@dhs.wisconsin.gov
RFOD
Kristen Isham, 414-227-4563, cell: 414-750-2634
RFOS
Sergio Perez Torres, 262-288-3621, cell: 414-356-2644
Amy Quartaroli, 414-227-4914, cell: 414-380-7458
QAPS
Damon Scott, 414-227-4047
OPA
Kelly Roeder, 608-266-0556
Counties covered
Jefferson, Kenosha, Milwaukee, Racine, Walworth, Waukesha
Life Safety Code questions
Contact the Office of Plan Review and Inspection (OPRI)
Bureau of Nursing Home Resident Care - Madison
Deputy Director, Jessica Radtke, 608-266-7345, cell: 715-360-5901
Director (interim), Jessica Radtke, 608-266-7345, cell: 715-360-5901
Division of Quality Assurance - Madison
Deputy Administrator, Alfred Johnson, 608-266-7952
Administrator, Otis Woods, 608-266-8847