Division of Quality Assurance: Bureau of Assisted Living Regional Offices and Behavioral Health Certification Section
The Division of Quality Assurance (DQA), Bureau of Assisted Living (BAL) and Behavioral Health Certification Section (BHCS) contacts are listed below.
Complete List of Bureau of Assisted Living Staff (PDF) includes health services specialists and nurse consultants.
If you do not know what county a community is in, please see the list of Wisconsin Geography and Maps maintained by the Department of Administration (DOA).
PLEASE NOTE: This map's boundaries do not coincide with those for the DHS regions.
Central office
Email: dhsdqabalcentral@dhs.wisconsin.gov
Fax: 608-226-5494
Statewide Assisted Living applications
Email: dhsdqaballicensing@dhs.wisconsin.gov
Phone: 608-266-8482
Northwestern regional office
Email: dhsdqabalwro@dhs.wisconsin.gov
Phone: 715-836-4790
Fax: 608-224-5705
Director
Bill Gardner, 715-836-4029
Counties covered
Ashland, Barron, Bayfield, Buffalo, Burnett, Chippewa, Clark, Douglas, Dunn, Eau Claire, Florence, Forest, Iron, Jackson, Juneau, Langlade, La Crosse, Lincoln, Marathon, Monroe, Oneida, Pepin, Pierce, Polk, Price, Rusk, Sawyer, St. Croix, Taylor, Trempealeau, Vernon, Vilas, Washburn
Northeastern regional office
Email: dhsdqabalnero@dhs.wisconsin.gov
Phone: 920-448-5252
Fax: 608-224-5704
Director
Vicky Wittman, 920-448-4800
Counties covered
Adams, Brown, Calumet, Door, Fond du Lac, Green Lake, Kewaunee, Manitowoc, Marinette, Marquette, Menominee, Oconto, Outagamie, Ozaukee, Portage, Shawano, Sheboygan, Washington, Waushara, Waupaca, Winnebago, Wood
Southern regional office
Email: dhsdqabalsro@dhs.wisconsin.gov
Phone: 608-264-9888
Fax: 608-264-9889
Director
Hillary Holman, 608-279-2546
Counties covered
Columbia, Crawford, Dane, Dodge, Grant, Green, Iowa, Jefferson, Lafayette, Richland, Rock, Sauk, Walworth, Waukesha
Southeastern regional office
Email: dhsdqabalsero@dhs.wisconsin.gov
Phone: 414-227-2005
Fax: 414-227-3903
Director
MaryBeth Hoffman, 414-227-4565
Counties covered
Kenosha, Milwaukee, Racine
Bureau of Assisted Living
Director, Kenneth Brotheridge, 608-266-8598
Deputy Director, Kathy Teske, 608-266-0371
Behavioral Health Certification Section
The BHCS team covers the entire state and uses a different state map with surveyor assignments. Please see the Behavioral Health Certification Section Staff webpage to find BHCS surveyors and their assigned counties.
Division of Quality Assurance - Madison
Deputy Administrator, Alfred Johnson, 608-266-7952
Administrator, Otis Woods, 608-266-8847