Division of Quality Assurance (DQA)

This program promotes public confidence in Department-approved treatment providers by implementing a system of statutory protections for individuals receiving care in Wisconsin.

Patients may donate unused or discontinued medications and supplies to a participating pharmacy or medical facility. Those items will be given to individuals with cancer or chronic disease that do not have insurance or are underinsured.

DQA recommends allocation of funds to nursing home stakeholders to develop and implement projects and programs designed to improve the quality of care and quality of life for residents living in Wisconsin nursing homes.

The DQA Email Subscription Service provides you with the opportunity to sign up and receive electronic notification of information related to the more than 40 entities licensed and regulated by DQA.

The Provider Search tool provides an easy and fast method for consumers and their families to locate and find compliance information about health and residential care providers in Wisconsin that are regulated by DQA.

The Bureaus of Health Services, Assisted Living, and Nursing Home Resident Care are responsible for the licensing, certification and registration activities for Wisconsin's health and residential care providers. DQA's oversight also includes unannounced monitoring and compliance surveys for certain facility types.

DQA also provides the Post Survey Questionnaire for health care providers to complete.

DQA's mission includes education and outreach. Our subject matter experts can share their knowledge on current standards of practice or shed light on the latest in regulations and licensing. If your organization, facility, or group is interested in having a DQA speaker at your next meeting, conference, or event, please ask us. Click the button below to complete the online DQA External Request for Presenter, F-62188.

Are you a DQA regulated provider? If so, you may also be interested in training resources on our DQA Provider Trainings webpage.

If any individual believes that a caregiver or DQA regulated health care provider has violated State or Federal laws, that individual has the right to file a complaint with DQA.

The Office of Plan Review and Inspections determines if health care facilities regulated by DQA meet physical environment standards. Evaluation is accomplished through plan review, construction inspection, or survey related activities.

DQA maintains statewide and county-by-county directories that consumers can use to find and choose health and residential care providers in Wisconsin.

The Bureau of Education Services and Technology administers the federal and state requirements for nurse aide training, the competency evaluation program, and the federal nurse aide registry.

Thinking about becoming a caregiver? WisCaregiver Careers is your opportunity to learn more about the rewards of a caregiving career. Whether you are a high school student thinking about your future or currently employed looking for more meaningful work, WisCaregiver Careers will help you get the training you need for free. Two caregiving pathway options are offered: Certified Direct Care Professional (CDCP) and Certified Nurse Aide (CNA).