Community-Based Residential Facilities
New online licensure and certification system for health and residential care providers
The Wisconsin Department of Health Services (DHS) Division of Quality Assurance (DQA) launched the DHS DQA Provider Portal, a new online system for licensure/certification, background checks, plan reviews, and other provider applications for certain users. Visit our webpage for more information.
Community-based residential facilities (CBRF) are places where five or more unrelated people live together in a community setting. Services offered include room and board, supervision, and support services. It can include up to three hours of nursing care per week.
Contact us
For questions regarding CBRFs, contact the Division of Quality Assurance (DQA) Bureau of Assisted Living (BAL):
- Email dhsdqaballicensing@dhs.wisconsin.gov
- Call 608-266-8482
Regional offices
For compliance history, regulations, or complaints, contact your Bureau of Assisted Living Regional Office.
Regulation and enforcement action contacts
Cheryl Bott, cheryl.bott@dhs.wisconsin.gov, 608-266-2495
Cari Gast, cari.gast@dhs.wisconsin.gov, 920-360-9612
Fire reporting
All fires in a licensed facility in Wisconsin must be reported to the Wisconsin Department of Health Services (DHS) within 72 hours. To report a fire, complete and submit the Health Care Facility Fire Report, F-62500.
For questions regarding fire reporting, contact DQA Fire Authority:
- Email dhsdqaplanreview@dhs.wisconsin.gov
- Call 608-266-8016
Additional information is provided in DQA numbered memo 23-002 (PDF).