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Medicaid: View Your Health Records

Information is power. That’s certainly true with health care. As a patient, having access to your test results, records, visit details, and more will help you get the best care possible. You may wonder, “How can I see my health data? Isn’t my file kept at the doctor’s office or clinic?” Yes, but now you can view the same information from an app on your mobile device.

The Interoperability and Patient Access final rule from the Centers for Medicare & Medicaid Services (CMS) lets you view your health records safely, securely, and when you need them most. Certain eligible Medicaid members can get their records this way.

How does it work?

We are making software available that works behind the scenes to let approved mobile apps see your data in our system. Once you choose and download an app, you give approval for them to connect with us and access your information.

Why would I want to do this?

Your health records are spread out across all the doctors and other health care providers you have seen. Using one of these apps can help you bring them all together in one place. Improved access to your records can help you get better care since you and your doctors will have a more complete health history.

Are there privacy risks?

Any time you allow access to your personal information, there are certain security risks. The key is making sure you are comfortable with the policies of the app you choose and their ability to keep your data safe.

  • Look for easy-to-read privacy policies and terms of use that clearly explain how the app will use your data.
  • Do not use the app if it does not have a privacy policy or you are not comfortable with its terms.

The Wisconsin Department of Health Services does not endorse any application.

How do I get started?

If you get your health care coverage from an HMO (health maintenance organization), contact them to find out how to view your health data. If you have fee-for-service coverage, follow these steps:

  1. Review the list of approved apps available from our partner, 1upHealth. New apps will be added as they become available.
  2. Review their terms of use and privacy statements.
  3. Select and download an app.
  4. Follow the app’s instructions to sign up and link to your health data.

Other questions and answers

Your records might show things like your allergies, immunizations, lab tests and results, medications, health concerns, procedures, treatment plans, and more.

You can contact your doctor’s office, clinic, or any other place you’ve received care to ask for information.

The U.S. Department of Health and Human Services (HHS) Office for Civil Rights (OCR) enforces HIPAA rules, including those related to privacy, security, data breaches, and patient safety. Find more information about your rights under HIPAA and explore HIPAA FAQs. HIPAA does not cover most third-party apps. Instead, they fall under the authority of the Federal Trade Commission (FTC).

If you think your data has been compromised or used inappropriately, please submit a Wisconsin Medicaid HIPAA Privacy Complaint form. You should try to resolve your issue at the state level first. For the next step, you can file a complaint with OCR or report fraud to the FTC.

Learn more about the Interoperability and Patient Access final rule or call Member Services at 800-362-3002.

Last revised September 8, 2022