IRIS: Who to Contact for Help
Below are contacts for the IRIS (Include, Respect, I Self-Direct) program.
If you can’t find what you are looking for, or if you need more information:
- Call the IRIS Call Center at 888-515-4747.
- Email the Wisconsin Department of Health Services (DHS) at DHSIRIS@wisconsin.gov.
Call centers
- IRIS call center: 888-515-4747
- IRIS complaints and grievances hotline: 888-203-8338 or DHSIRISGrievances@wisconsin.gov
Fiscal employer agents
- Acumen Fiscal Agent (formerly Outreach): 877-901-5826 or wisconsin@acumen2.net
- GT Independence: 877-659-4500 or customerservice@gtindependence.com
- iLIFE: 888-800-5599 or IRIS@iLIFE.org
- Premier Financial Management Services: 855-224-5810 or IRIS@premier-fms.com
IRIS consultant agencies
- Advocates4U: 877-739-2203 or info@irisadvocates4u.org
- First Person Care Consultants: 414-336-2448 or info@firstperson.org
- Lutheran Social Services Connections: 844-520-1712 or connections@lsswis.org
- Midstate Independent Living Choices, Inc.: 800-382-8484 or milc@milc-inc.org
- Progressive Community Services, Inc.: 833-487-8826 (customer service) or 608-848-8305 (general) or Information@pcsdane.org
- TMG: 844-864-8987 or info@tmgwisconsin.com
Ombudsmen
- Disability Rights Wisconsin (ages 18-59): 800-928-8778, TTY: 888-758-6049 or info@drwi.org
- Board on Aging and Long-Term Care (ages 60 and above): 800-815-0015 or BOALTC@wisconsin.gov. You can also file an online complaint.
Oversight agency
- IRIS Self-Directed Personal Care Oversight Agency: 844-747-7372 or ClinicalServices@wisconsin-iris.com