Family Care: Program Monitoring and Evaluation

Monthly Enrollment Data

External Quality Review Reports (Submitted by MetaStar, Inc.)

Member Satisfaction Surveys for Family Care, Partnership, PACE, and IRIS programs, P-00717

• 2019 Survey Results (PDF)
• 2018 Survey Results (PDF)

Medicaid Managed Care Quality Strategy

• 2021 Medicaid Managed Care Quality Strategy, P-02156 (PDF)
  • 2021 Medicaid Managed Care Quality Strategy: Effectiveness Evaluation, P-02156 (PDF)
• 2018 Medicaid Managed Care Quality Strategy, P-02156 (PDF)

2023 Scorecard

• 2023 Scorecard Guide for MCOs, P-02484-23
• 2023 Family Care MCO Scorecard, P-02553-23 (PDF)
• 2023 Family Care Partnership MCO Scorecard, P-02554-23 (PDF)
• 2023 PACE Scorecard, P-02558-23 (PDF) 

2022 Scorecard

• Family Care, P-02553-22 (PDF)
• Family Care Partnership, P-02554-22 (PDF)
• PACE (Program of All-Inclusive Care for the Elderly), P-02558-22 (PDF)
• MCO Scorecard Guide. P-02484-22

Quarterly Financial Summaries

April 2011 Legislative Audit Bureau Report: An Evaluation of Family Care

• Report Highlights (PDF)
• Full Report (PDF)
• DHS Response to LAB Report - Sent to Joint Legislative Audit Committee Co-Chairs (PDF)
• Report to the Joint Legislative Audit Committee on the Status of the Family Care Program, August 31, 2012:
  • Overview and Update (PDF)

Family Care Financial Evaluation, prepared by APS Healthcare

• 2010 Family Care Financial Evaluation (PDF)

Family Care Independent Assessments, prepared by APS Healthcare

• 2005 Independent Assessment (PDF)
  • Department Summary and Response (PDF)
• 2003 Independent Assessment (PDF)
  • Department Response (PDF)

Family Care Implementation Process Evaluation Reports, prepared by The Lewin Group

• 2003 Final Evaluation Report (PDF)
  • Department Comment and Response (PDF)
• 2002 Report (PDF)
• 2001 Report (PDF)
• 2000 Report (PDF)

• 2010 Mental Health and Substance Abuse Site Visits to Managed Care Organizations:
  • Summary of Site Visits (PDF)
  • Best Practices (PDF)
• Wisconsin's Family Care Long-Term Care Pilot Program: Care Managers' Perspectives on Progress and Challenges, (PDF) by Stephanie A. Robert, University of Wisconsin Madison
• Early Evidence from Wisconsin's Family Care Long-Term Care Pilot Program: Continuity and Change in the Provision of Formal Services, (PDF) by Stephanie A. Robert, University of Wisconsin Madison
• Promising Practices in Long-Term Care Systems Reform: Wisconsin Family Care
• Promising Practices in Home and Community Based Services: Resource Centers Offering Access to Services and Comprehensive Information
• MCO Provider Network Adequacy Policy, P-02542 (PDF)