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“Unwinding” Partner Toolkit for BadgerCare Plus and Wisconsin Medicaid Programs

Unwinding News - January 18, 2023

The recent federal end-of-year spending bill included several provisions related to Unwinding, including ending the connection between the Medicaid continuous enrollment requirement and the federal COVID-19 public health emergency. We are working on updates to this page based on guidance we've received from our federal partners. When those updates have been published, we will send a message to our Unwinding email list

 

Keeping members informed

During COVID-19, temporary rules were put in place to protect the health and safety of members of BadgerCare Plus and Wisconsin Medicaid programs. Normally, DHS asks members to provide updated information about themselves once a year and renew their participation in Medicaid if they still qualify. Because the federal government currently requires states to not remove people from their Medicaid programs unless they die, move out of state, or request to leave, we have not been asking for this information.

 DHS is waiting to hear from the federal government on when things will change. When that change happens, DHS will start to “unwind” the temporary rules, reach out to members, and resume the regular renewal process that was in place before COVID-19. (Please note that our member-focused messaging does not talk about the public health emergency [PHE] but instead focuses on what they need to know and the actions they need to take.)

In preparation for that process, we've created some materials designed to help our partners get the word out to members about three key themes at this time:

  • Members still have coverage. Anyone who has been a member of BadgerCare Plus or Wisconsin Medicaid programs since March of 2020 still has coverage. Members should not delay medical care. Until the temporary rules end, member access to BadgerCare Plus and Medicaid benefits will continue.
  • DHS will communicate with members when things change. When we know for sure that things are changing, we will be sharing information directly with members through our regular mailed notices. We will also be introducing text messaging and emails as new ways to better and more conveniently reach members with important information about their benefits. Finally, we will be updating this website, using social media, including information on our member benefits portal, ACCESS (Spanish site(link is external)), and our mobile app, MyACCESS. We are counting on our partner organizations and stakeholders to help us with this, when the time is right, so we will also be updating this page.
  • Members should make sure DHS has their up-to-date contact information. In order for us to reach members, we need to have the best contact information for them. Members who may have moved since 2020, gotten a new mobile phone, or started using a new email address should log in to access.wi.gov or access/wi.gov/es (Spanish), or our mobile app, MyACCESS, and make any changes. 

Member communication campaigns

Explore our partner toolkit for resources you can customize or use as shown. 

Topic: February 2023 is the last month for extra FoodShare benefits

During the COVID-19 pandemic, a federal program let us give members extra benefits in addition to their regular amount. Now, due to recent changes to federal law, the extra amounts are ending. February 2023 is the last scheduled month members will get extra benefits. Qualifying families will continue to get their regular FoodShare amounts. Members can visit our Food Support Resources page to learn about food support other than FoodShare.

 

How to use: This flyer lets members know that February 2023 is the last month for extra FoodShare benefits and connects them with resources to find more help with food.

Download:  English (PDF)  | English (customizable) (PDF) |  Spanish (PDF) | Spanish (customizable) (PDF) | Hmong (PDF) | Hmong (customizable) (PDF)

 

How to use: Re-share these posts on your Twitter and Facebook channels to spread the word that members still have healthcare coverage. Click on the Facebook and Twitter app icons to find links to the posts once they've been released.


1/12/23 at 12:00pm

 

Message: Extra COVID-19 FoodShare Benefits Ending February 2023. Make sure you're ready for the change.
Graphic: Grocery basket of food.
Companion Post: During the #COVID-19 pandemic, a federal program let us give you more FoodShare benefits. February 2023 will be the last month for these extra FoodShare benefits. Learn more about how your benefits will change on the FoodShare webpage at www.dhs.wi.gov/covid-19/forwardhealth-foodshare.htm #FoodShare #ForwardHealthWI 

Hmong Translation: Thaum muaj tus kab mob kis thoob ntiaj teb #COVID-19, tsoom fwv teb chaws ib txoj kev pab kheev kom peb muab cov txiaj ntsim nyiaj pab FoodShare ntau dua ntxiv rau koj. Ob Hlis Ntuj 2023 yog hli kawg uas koj yuav tau cov txiaj ntsim nyiaj pab FoodShare ntau dua ntxiv. Kawm ntxiv seb koj cov txiaj ntsim kev pab yuav hloov li cas ntawm FoodShare qhov vas sab www.dhs.wi.gov/covid-19/forwardhealth-foodshare.htm 
#FoodShare #ForwardHealthWI

Spanish Translation: Durante la pandemia por la #COVID-19, un programa federal nos permitió proporcionarle beneficios adicionales de FoodShare. Febrero de 2023 será el último mes para estos beneficios adicionales de FoodShare. Obtenga más información sobre cómo cambiarán sus beneficios en la página web de FoodShare en www.dhs.wi.gov/covid-19/forwardhealth-foodshare.htm 
#FoodShare #ForwardHealthWI

 

Topic: Members still have coverage!

We've heard from partners that some members are concerned that they may have lost their state coverage. Members need to know that they still have coverage and that they shouldn't delay needed medical care.

 

How to use: This flyer reminds members that they still have healthcare coverage and tells them to keep using it.

Download: English (PDF) | English (customizable) (PDF) | Spanish (PDF) | Spanish (customizable) | (PDF) Hmong (PDF) | Hmong (customizable) (PDF)

 

How to use: Re-share these posts on your Twitter and Facebook channels to spread the word that members still have healthcare coverage. Click on the Facebook and Twitter app icons to find links to the posts once they've been released. If a post doesn't have a Twitter or Facebook Icon beneath it, that means that it hasn't yet been put on social media. You can find the dates of when each post will go out above the graphics. 


December 1 at 10 a.m.

 

Message: Did you know? If you've been enrolled in BadgerCare Plus or Medicaid at any time since March 2020, you still have benefits.
Graphic: Woman and child looking at a laptop.
Companion Post: If you’ve been enrolled in BadgerCare Plus or Medicaid at any time since March 2020, you still have benefits! Visit access.wi.gov or get the MyACCESS app and allow push notifications so you don’t miss a thing. #MyACCESS #ACCESSMedicaidinWI #ForwardHealthWI #badgercareplus #WIMedicaid #noFOMOwithMyACCESS

 


December 8 at 10 a.m.

 

Message: Have you been on BadgerCare Plus or Medicaid at any time since March 2020? You still have benefits.  
Graphic: Cartoon man setting up push notifications on the MyACCESS app.
Companion Post: If you’ve been enrolled in BadgerCare Plus or Medicaid at any time since March 2020, you still have benefits! Visit ACCESS at access.wi.gov, or the MyACCESS app to keep up with your benefits. Make sure to allow push notifications to get important updates anywhere, anytime. #MyACCESS #ACCESSMedicaidinWI #ForwardHealthWI #badgercareplus #WIMedicaid

 

Topic: Members can do a lot with ACCESS and MyACCESS! 

ACCESS (Spanish site) is Wisconsin's secure online web portal where people can first see if they qualify for programs and then apply for benefits. Members of state programs can also log into the site to manage their benefits, and most importantly, renew their benefits on their own schedule. When renewals happen, we want our members to do their renewal online with ACCESS if possible.

The MyACCESS smartphone app is the mobile version of ACCESS. Members can accomplish a lot with the app, but they can't use it to renew or apply for benefits. We want members to download the MyACCESS smartphone app so that they can access their benefits anytime, anywhere. We're putting an emphasis on downloading the MyACCESS smartphone app because members can use it to update their address on the go, and receive push notifications on their mobile device when they need to take important actions with their account.

Getting members signed up and familiar with ACCESS and MyACCESS now will help during the Unwinding year when we know call centers will be busy. These tools can make managing benefits easier and more convenient than ever before.

ACCESS Poster

 

How to use: This poster advertises ACCESS and it's capabilities.

Download: English (PDF)   

 


ACCESS Poster Tear-Off Sheet

 

How to use: This ACCESS poster tear off-sheet advertises ACCESS and it's capabilities.

Download: English (PDF) 

MyACCESS Smartphone App Instructions

 

How to use: This presentation gives in-depth written instructions on how to use the MyACCESS app.

Download: English (PDF) | Spanish (PDF) | Hmong (PDF)     

 


MyACCESS Smartphone App Flyer

 

How to use: This flyer gives a quick overview on all of the great features found in the MyACCESS app. 

Download: English (PDF) | Spanish (PDF) | Hmong (PDF)     

 


MyACCESS Smartphone App Poster

 

How to use: This poster gives a quick snapshot into the capabilities of the MyACCESS app.

Download: English (PDF) | Spanish (PDF) | Hmong (PDF)     

 


MyACCESS Smartphone App Wallet Card

 

How to use: This wallet card briefly explains what members can do with the MyACCESS app.

Download: English (PDF) | Spanish (PDF) | Hmong (PDF)   

 


MyACCESS Smartphone App Outreach Card

 

How to use: This outreach card explains the benefits of using the MyACCESS app and includes a QR code that will bring them to their app store to download the app

Download: English (PDF) | Spanish (PDF) | Hmong (PDF)   

How to use: Below you'll find parts one and two of our MyACCESS Tuesday/Thursday Tip Campaign. Part 1, which focused on the benefits of using the MyACCESS app, launched on September 20 and ended on November 1. Part 2, which tells members to update their address and reminds them that they still have health care coverage, began on November 10 and will end on December 15.

Reshare these posts on your Twitter and Facebook channels to spread the word about MyACCESS and access.wi.gov. Click on the Facebook and Twitter app icons to find the links to the posts once they're released. If a post doesn't have a Twitter or Facebook Icon beneath it, that means that it hasn't yet been put on social media. You can find the dates of when each post will go out above the graphics. 

Please note: Dates are subject to change. 

Part 1

September 20 at 7 p.m. 

 

Message: Check your benefits
Graphic: Cartoon man holding phone with the MyACCESS benefits screen showing.
Companion Post: Happy MyACCESS Tip Tuesday! MyACCESS is the mobile app that makes keeping up with your benefits easier than ever. You can see your benefits, find out your renewal is due, and find a digital version of your ForwardHealth or SeniorCare card that you can use. Search for "MyACCESS Wisconsin" in your app store to get the free donwload. Then, set up push notifications so you can get important updates, anywhere, anytime. #MyACCESS#ACCESSMedicaidinWI#ForwardHealthWI#badgercareplus#WIMedicaid

 


September 27 at 7 p.m.

 

Message: Check your EBT balance
Graphic: Cartoon man holding a smart phone that shows the MyACCESS app login screen.
Companion Post: Happy MyACCESS Tip Tuesday! Are you a FoodShare member? Before you go to the grocery store, you can use MyACCESS to check your EBT balance and see upcoming deposits. Search for “MyACCESS Wisconsin” in your app store to get the free download. Then, set up push notifications to stay up to date on your benefits. #MyACCESS #ACCESSMedicaidinWI #forwardhealth#badgercareplus #WIMedicaid#FoodShare#SNAP#EBT

 


October 4 at 7 p.m.

 

Message: Check your benefits
Graphic: Cartoon woman holding phone with the MyACCESS ForwardHealth Digital Card screen showing.
Companion Post: Happy MyACCESS Tip Tuesday! Can’t find your ForwaredHealth or SeniorCare card? You can now use a digital version of these benefits cards when you have MyACCESS on your phone! Search for “MyACCESS Wisconsin” in your app store to get the free download. Then, set up push notifications to see your benefit information anywhere, anytime. #MyACCESS #ACCESSMedicaidinWI #ForwardHealthWI#badgercareplus #WIMedicaid

 


October 11 at 7 p.m.

 

Message: New HMO features
Graphic: Cartoon man holding phone with the MyACCESS login screen showing.
Companion Post: Happy MyACCESS Tip Tuesday! Did you know? You can use MyACCESS to view your household’s HMO enrollment anywhere, anytime. Search for “MyACCESS Wisconsin” in your app store to get the free download. Then, set up push notifications to stay in the know. #MyACCESS #ACCESSMedicaidinWI #ForwardHealthWI#badgercareplus #WIMedicaid

 


October 18 at 7 p.m.

 

Message: Get reminders
Graphic: Cartoon woman holding phone with the MyACCESS login screen showing.
Companion Post: Happy MyACCESS Tuesday! MyACCESS makes it easier than ever to know when to take important action with your account. Set up push notifications to get reminders and stay on top of your benefits. Search for “MyACCESS Wisconsin” in your app store to get the free download. Don’t miss action items again! #MyACCESS #ACCESSMedicaidinWI #ForwardHealthWI#badgercareplus #WIMedicaid

 


October 25 at 7 p.m.

 

Message: Update your address
Graphic: Cartoon woman holding phone with the MyACCESS login screen showing.
Companion Post: Happy MyACCESS Tip Tuesday! MyACCESS makes it easy to update your mailing address and other contact information. Never miss an important letter about your benefits again! Search for “MyACCESS Wisconsin” in your app store to get the free download. Then, set up push notifications to stay informed. #MyACCESS #ACCESSMedicaidinWI #ForwardHealthWI#badgercareplus #WIMedicaid

 


November 1 at 7 p.m.

 

Message: Submit documents
Graphic: Cartoon woman holding phone with the MyACCESS submit documents screen showing.
Companion Post: Happy MyACCESS Tip Tuesday! MyACCESS makes dealing with documents a breeze. You can see what proof is needed, take pictures, and upload copies. Best of all it works for the BadgerCare Plus, Wisconsin Medicaid, and FoodShare programs! Search for “MyACCESS Wisconsin” in your app store to get the free download. Then, set up push notifications to get the latest updates. #MyACCESS #ACCESSMedicaidinWI #ForwardHealthWI#badgercareplus #WIMedicaid#FoodShareWI#SNAP#EBT

 


Part 2

November 10 at 10 a.m.

 

Message: Going places? Don't leave your BadgerCare Plus or FoodShare benefits behind.
Graphic: Father and son biking.
Companion Post: Going places? Don’t leave your BadgerCare Plus or FoodShare benefits behind. Update your address and other contact information so you don’t miss important letters or notices about your benefits. Check your contact information online at access.wi.gov, with the MyACCESS app, or by contacting your local agency. Find your local agency here: www.dhs.wisconsin.gov/forwardhealth/imagency/index.htm #MyACCESS #ACCESSMedicaidinWI #ForwardHealthWI #badgercareplus #WIMedicaid #WIFoodShare #SNAP #EBT

 


November 17 at 10 a.m.

 

Message: Wondering how much you have to spend at the grocery store this week?
Graphic: Cartoon brocolli person looking at their MyACCESS app.
Companion Post: Headed to the grocery store? Check your QUEST card balance anytime, anywhere on the MyACCESS app. Search for “MyACCESS Wisconsin” in your app store to get the free download. MyACCESS makes keeping up with your FoodShare benefits easier than ever. #MyACCESS #ACCESSMedicaidinWI #ForwardHealthWI #badgercareplus #WIMedicaid #WIFoodShare #SNAP #EBT

 


November 24 at 10 a.m.

 

Message: If you've moved, don't leave your BadgerCare Plus or Medicaid benefits behind.
Graphic: Cartoon hand looking at the MyACCESS app with a box in the background.
Companion Post: Update your address and other contact information online at access.wi.gov or in the MyACCESS app. Search for “MyACCESS Wisconsin” in your app store to get the free download. Then, allow push notifications so you can get important updates anywhere, anytime. #MyACCESS #ACCESSMedicaidinWI #ForwardHealthWI #badgercareplus #WIMedicaid

 


December 1 at 10 a.m.

 

Message: Did you know? If you've been enrolled in BadgerCare Plus or Medicaid at any time since March 2020, you still have benefits.
Graphic: Woman and child looking at a laptop.
Companion Post: If you’ve been enrolled in BadgerCare Plus or Medicaid at any time since March 2020, you still have benefits! Visit access.wi.gov or get the MyACCESS app and allow push notifications so you don’t miss a thing. #MyACCESS #ACCESSMedicaidinWI #ForwardHealthWI #badgercareplus #WIMedicaid #noFOMOwithMyACCESS

 


December 8 at 10 a.m.

 

Message: Have you been on BadgerCare Plus or Medicaid at any time since March 2020? You still have benefits.  
Graphic: Cartoon man setting up push notifications on the MyACCESS app.
Companion Post: If you’ve been enrolled in BadgerCare Plus or Medicaid at any time since March 2020, you still have benefits! Visit ACCESS at access.wi.gov, or the MyACCESS app to keep up with your benefits. Make sure to allow push notifications to get important updates anywhere, anytime. #MyACCESS #ACCESSMedicaidinWI #ForwardHealthWI #badgercareplus #WIMedicaid

 


December 15 at 10 a.m.

 

Message: Moved in the last few years? Don't miss any upcoming letters.  
Graphic: Cartoon pile of cardboard boxes.
Companion Post: Have you moved in the last few years? If you’re part of a state program like BadgerCare plus or FoodShare, make sure we have your current mailing address, so we can get you important information about your benefits. Update your mailing address through the MyACCESS app, online at access.wi.gov, or by calling your local agency. #MyACCESS #ACCESSMedicaidinWI #ForwardHealthWI #badgercareplus #WIMedicaid #WIFoodShare #SNAP #EBT

 

Topic: Help Us Help Members - Updated Contact Info is Important!

Now is the time for members to update their address, mobile phone number, and email address so that we are able to contact them with important information about their benefits.

How to use: Re-share our posts on social media by clicking on the facebook/twitter icons or for the bottom two posts, follow the links to download images to share on your social media channels. Add the suggested companion post copy or customize your own. You can also use the messages to pair with your own graphics. Remember to include the hyperlink www.dhs.wisconsin.gov/covid-19/forwardhealth-medicaid.htm in your post.


November 10 at 10 a.m.

 

Message: Going places? Don't leave your BadgerCare Plus or FoodShare benefits behind.
Graphic: Father and son biking.
Companion Post: Going places? Don’t leave your BadgerCare Plus or FoodShare benefits behind. Update your address and other contact information so you don’t miss important letters or notices about your benefits. Check your contact information online at access.wi.gov, with the MyACCESS app, or by contacting your local agency. Find your local agency here: www.dhs.wisconsin.gov/forwardhealth/imagency/index.htm #MyACCESS #ACCESSMedicaidinWI #ForwardHealthWI #badgercareplus #WIMedicaid #WIFoodShare #SNAP #EBT

 


November 24 at 10 a.m.

 

Message: If you've moved, don't leave your BadgerCare Plus or Medicaid benefits behind.
Graphic: Cartoon hand looking at the MyACCESS app with a box in the background.
Companion Post: Update your address and other contact information online at access.wi.gov or in the MyACCESS app. Search for “MyACCESS Wisconsin” in your app store to get the free download. Then, allow push notifications so you can get important updates anywhere, anytime. #MyACCESS #ACCESSMedicaidinWI #ForwardHealthWI #badgercareplus #WIMedicaid

 


December 15 at 10 a.m.

 

Message: Moved in the last few years? Don't miss any upcoming letters.  
Graphic: Cartoon pile of cardboard boxes.
Companion Post: Have you moved in the last few years? If you’re part of a state program like BadgerCare plus or FoodShare, make sure we have your current mailing address, so we can get you important information about your benefits. Update your mailing address through the MyACCESS app, online at access.wi.gov, or by calling your local agency. #MyACCESS #ACCESSMedicaidinWI #ForwardHealthWI #badgercareplus #WIMedicaid #WIFoodShare #SNAP #EBT

 


 

Message: If we can reach you, we can help you. Update your address, phone, and email address. 
Graphic: Moving boxes photo
Companion Post: Log in at access.wi.gov or contact your local agency to update your address and stay in the know about changes that affect your BadgerCare Plus or Medicaid benefits. 

Spanish: Inicie sesión en access.wi.gov o contacte a su agencia local para actualizar su dirección y para mantenerse informado de los cambios que afecten a sus beneficios de BadgerCare Plus o Medicaid

Hmong: Txuas mus rau ntawm access.wi.gov los sis hu rau lub koom haum hauv koj zos kom kho tshiab koj qhov chaw nyob thiab paub txog cov kev hloov uas feem rau koj cov txiaj ntsim kev pab ntawm BadgerCare Plus los sis Medicaid. 

  • Download 940 x 788 px rectangular post (best for Facebook and Twitter): English (PNG) | Spanish (PNG) | Hmong (PNG)
  • Download 1080 x 1080 px square post (best for Instagram): English (PNG) | Spanish (PNG) | Hmong (PNG)

 

Message: Keep Your BadgerCare Plus or Medicaid health insurance. Make sure we have your current address to reach you when it's time to renew your benefits. 
Graphic: Mailbox photo
Companion Post: Don’t miss any changes to your coverage. To update your contact info, log in at access.wi.gov or contact your local agency.

How to use: Print and distribute this card to encourage members to make sure their current address is on file. If you prefer to use the version with the DHS logo, simply download the file for your printer. Let us know if you need a different format. For the customizable version, open the file in Adobe. Click in the "Add your logo here" area on page one and select your logo file from your computer. On page two, you would follow the same process, but we suggest you add a logo file that includes your phone number, website, or other appropriate contact details. 

 

Download the customizable version: English (PDF) | Spanish (PDF)

 

MyACCESS Smartphone App Instructions

 

How to use: This presentation gives in-depth written instructions on how to use the MyACCESS app. Slide 12 of this powerpoint explains how members can update their address on the app.

Download: English (PDF) | Spanish (PDF) | Hmong (PDF)     

 


MyACCESS Smartphone App Flyer

 

How to use: This flyer gives a quick overview on all of the great features found in MyACCESS. It also explains how to download the app if a member is interested.

Download: English (PDF) | Spanish (PDF) | Hmong (PDF)     

 


MyACCESS Smartphone App Poster

 

How to use: This poster gives a quick snapshot into the capabilities of MyACCESS, including updating contact information.

Download: English (PDF) | Spanish (PDF) | Hmong (PDF)     

 


MyACCESS Smartphone App Wallet Card

 

How to use: This wallet card briefly explains what MyACCESS can do, including updating contact information.

Download: English (PDF) | Spanish (PDF) | Hmong (PDF) 

   


MyACCESS Smarphone App Outreach Card

 

How to use: This outreach card explains the benefits of using the MyACCESS app and includes a QR code that will bring them to their app store to download the app

Download: English (PDF) | Spanish (PDF) | Hmong (PDF)   

ACCESS Poster

 

How to use: This poster advertises ACCESS and its capabilities.

Download: English (PDF)  

 


ACCESS Poster Tear-Off Sheet

 

How to use: This ACCESS poster tear off-sheet advertises ACCESS and its capabilities.

Download: English (PDF) 

Topic: DHS is texting and emailing members

DHS is texting and email members. Members do not opt in to texts and emails, anyone who has a phone number or email on there access.wi.gov account will recieve communications from dhs. Members should update their contact details so that we can reach them with important information about their benefits.

 

How to use: This flyer explains the benefits of getting texts and emails from DHS.

Download: English (PDF) 

 

How to use: Below you'll find our facebook and twitter posts that spread the word about texts and emails from DHS. The campaign launched on November 14 and will end on November 28. Reshare these posts on your Twitter and Facebook channels to spread the word about MyACCESS. Click on the Facebook and Twitter app icons to find the links to the posts once they're released. If a post doesn't have a Twitter or Facebook Icon beneath it, that means that it hasn't yet been put on social media. You can find the dates of when each post will go out above the graphics. 

Please note: Dates are subject to change. 


November 14 at 10 a.m. 

 

Message: Is DHS emailing me? Yes!
Graphic: Woman checking her email.
Companion Post: Get important messages delivered to your inbox. Stay on top of documents and deadlines. Learn more at dhs.wisconsin.gov/dms/e-comms.htm. #DHSDMSe-comms #ForwardHealth #BadgerCarePlus #WIMedicaid #WIFoodShare

 


November 21 at 10 a.m.

 

Message: Is DHS texting me? Yes!
Graphic: Person checking their text messages.
Companion Post: Get important messages on your phone. Stay on top of deadlines and documents. Learn more at dhs.wisconsin.gov/dms/e-comms.htm. #DHSDMSe-comms #ForwardHealth #BadgerCarePlus #WIMedicaid #WIFoodShare

 


November 28 at 10 a.m.

 

Message: Keeping in touch. Your way.
Graphic: Graphic letting members know how DHS will communicate with them.
Companion Post: If you have BadgerCare Plus, Medicaid, or FoodShare benefits, you’re used to getting mail with news about your benefits, like when it’s time to renew. Now, in addition to mail, we are texting and emailing members. Learn more at dhs.wisconsin.gov/dms/e-comms.htm. #DHSDMSe-comms #ForwardHealth #BadgerCarePlus #WIMedicaid #WIFoodShare

 

How to use: This letter is for HMOs to include in BadgerCare Plus newsletters to help spread the word about texts and emails from DHS.


Stay Connected with Texts and Emails
 

DHS adds email and text messaging to stay in touch with you
Starting in fall 2022, the Wisconsin Department of Health Services will begin emailing and texting members enrolled in BadgerCare Plus, Wisconsin Medicaid, and FoodShare programs with important information about their benefits. 


Why is this good for me?
You can: 
•    Read information from your phone or inbox — where and when you want 
•    Stay on top of meeting deadlines to keep your benefits
•    Know what’s going on with your benefits

What will you text me about?
DHS will only text about critical things you need to know or do, like reminding you about renewal due dates or telling when you need to submit documents to show you qualify for a program. 


Protecting You
Are you wondering if a message you received is from DHS?


Texts will come from 94347 (WI DHS) and the email messages will be sent from is dhs@info.wisconsin.gov
DHS texts and emails will never: 
•    Ask for personal information, like your birthday or Social Security number.
•    Ask for financial information, like your bank account or credit card number.
•    Offer you a prize or money for responding. 
Visit dhs.wisconsin.gov/dms/e-comms.htm to learn more and explore questions and answers.
 

Topic: Changes coming in how members get their prescriptions

During COVID-19, BadgerCare Plus and Wisconsin Medicaid created temporary policies to make it easier for members to get their prescriptions. Those policies are ended on December 1, 2022. These materials explain the changes.

 

How to use: This flyer explains the changes to pharmacy orders effective December 1, 2022. It prints 2-up on a letter-sized page for easy distribution.

Download: English (PDF) | Spanish (PDF) | Hmong (PDF)   

 

 

How to use: This small poster explains the changes to pharmacy orders effective December 1, 2022. It is letter-sized to fit easily near the pharmacy counter.

Download: English (PDF) | Spanish (PDF) | Hmong (PDF) 

 

Topic: EBD foodshare households can increase their FoodShare benefits!

To help offset the eventual rollback of FoodShare emergency allotments, Elderly, blind, and disabled (EBD) households can submit certain medical expenses they pay for out-of-pocket and potentially increase their FoodShare monthly benefits.

 

How to use: This detailed guide covers how medical expense deductions work for FoodShare, types of medical expenses that may qualify, commonly asked questions, and more.

Download: English (PDF) | Spanish (PDF) | Hmong (PDF)

 

 

How to use: This flyer gives an overview of medical expense deductions for FoodShare and instructions on how to find out more information.

Download: English (PDF) | Spanish (PDF) | Hmong (PDF)

 

 

How to use: This poster gives an overview of medical expense deductions for FoodShare and instructions on how to find out more information.

Download: English (PDF) | Spanish (PDF) | Hmong (PDF)

 

Topic: Information about Medicare during COVID-19

This information was posted earlier this year to remind members who turned 65 during the pandemic to sign up for Medicare even if they are continuing to be covered by BadgerCare Plus or a Wisconsin Medicaid program such as Family Care or IRIS. This information will be updated again in early 2023.

How to use: You can copy and paste these articles for distribution in a newsletter or email messaging. 

Special Enrollment Details for Members Losing Medicaid

Are You Losing Medicaid? Are You Eligible for Medicare? Act Now to Stay Covered! 

If you are eligible for Medicare and losing Medicaid, you will have a limited time to enroll in certain Medicare plans:

  • Three months for a Medicare Advantage plan (Part C)
  • Three months for a Medicare Part D drug plan
  • Two months for Medicare Supplemental Insurance (Medigap), during which you cannot be denied coverage based on your health

If you have questions about your enrollment timeframe, Medicare health coverage options, or are worried about paying for Medicare, help is available. Contact any of these resources for free, unbiased information from the State Health Insurance Assistance Program (SHIP):


For Beneficiaries Age 65+

Important information for people eligible for Medicare who are receiving Medicaid.

Since March 2020, Medicaid has been keeping everyone enrolled. Normal enrollment policies will start again soon. When that happens, you will receive a letter from the Wisconsin Department of Health Services asking you to update your information and complete a renewal. You could lose your health insurance if you no longer meet the rules for Medicaid and are not enrolled in Medicare yet. 

When you become eligible for Medicare, you have a limited time to enroll in Medicare Parts A and B. This is called your Initial Enrollment Period, and it lasts seven months. It starts three months before you turn 65 and ends three months after the month you turn 65.

Contact the Social Security Administration during your Initial Enrollment Period to talk about enrolling in Medicare. Call 800-772-1213 (TTY 800-325-0778) or enroll online at www.ssa.gov. You can only enroll in Medicare at certain times of the year. If you do not enroll in Medicare during your Initial Enrollment Period, you may have to pay late penalties. 

If you are worried about paying for Medicare, help is available.  Contact any of these resources for free unbiased information from the State Health Insurance Assistance Program (SHIP):


For SSDI Medicare Beneficiaries

Important information for people receiving Social Security Disability and Medicaid who are eligible for Medicare.

Since March 2020, Medicaid has been keeping everyone enrolled. Normal enrollment policies will start again soon. When that happens, you will receive a letter from the Wisconsin Department of Health Services asking you to update your information and complete a renewal. You could lose your health insurance if you get Social Security Disability Insurance (SSDI), do not have Medicare Part B, and no longer meet the rules for Medicaid. 

When you become eligible for Medicare due to a disability, you will receive your Medicare card in the mail at the beginning of your Initial Enrollment Period. Your Initial Enrollment Period is a limited time to decide whether you want to remain enrolled in Medicare Part B. Your Initial Enrollment Period lasts seven months, beginning in month 22 of receiving Social Security Disability Insurance and ending in month 28.

If you decline Medicare Part B but change your mind while still in your Initial Enrollment Period, you can re-enroll without late penalties. To re-enroll in Medicare Part B during your Initial Enrollment Period, call the Social Security Administration at 800-772-1213 (TTY 800-325-0778). You can only enroll in Medicare at certain times of the year. If you decline Medicare Part B during your Initial Enrollment Period, you may have to pay late penalties. 

If you are worried about paying for Medicare, help is available. Contact any of these resources for free unbiased information from the State Health Insurance Assistance Program (SHIP):

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Last revised January 26, 2023