WRC: Visitor Information

Family members, friends, and others who provide support to our residents are encouraged to visit.

• Visitors must be on the resident's approved visitation list through the completion of a visitor questionnaire generated by the resident.
• Visitors must pre-schedule their visits for both in-person and Zoom visit requests.
• Limitations to visitation scheduling are as follows:
  o Zoom – one per resident per week as space allows.
  o In-Person Weekdays – Limit of 2 per resident, may not be consecutive.
  o In-Person Weekends – Limit of 2 per resident, may not be scheduled for back-to-back time slots.
   

Visiting hours

• Mondays and Tuesdays: 30-minute Zoom visits
  6:20 p.m. to 6:50 p.m.
  7:10 p.m. to 7:40 p.m.
  8:00 p.m. to 8:30 p.m.
• Wednesdays, Thursdays, and Fridays: 2-hour in-person visits
  6:30 p.m. to 8:30 p.m.
• Saturdays, Sundays, and holidays: 2-hour in-person visits
  8:00 a.m. to 10:00 a.m.
  10:15 a.m. to 12:15 p.m.
  1:15 p.m. to 3:15 p.m.

In-person visitation will be hosted on holidays. Holidays include New Year's Day, Martin Luther King Jr. Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve, Christmas, and New Year's Eve. Zoom visitation will not take place on holidays recognized on a Monday or Tuesday. When scheduling for the holidays, please note that the schedules including those dates may close earlier due to staffing. 

We can host up to four Zoom visits for our men's division and two Zoom visits for our women's division during each time block. 

We can host up to eight in-person visits for our men's division and four in-person visits for our women's division during the in-person visitation time slots. Each resident is permitted six in-person visitors per visit.

Prior to the beginning of any visit, all visitors will be required to show valid identification. Children and minors may visit as long as they are on the approved visitation list and have an approved adult present.

How to schedule a visit

All visits are scheduled via Sign-up Genius. Visits are no longer scheduled by phone. To schedule a Zoom or an in-person visit with a resident at the Wisconsin Resource Center, please click the link to be forwarded to Sign-up Genius.

Once there, click on the magnifying glass in the upper right-hand corner and use our email, dhswrcvisitation@dhs.wisconsin.gov to view our schedules.

This website contains schedules for both the men’s and women’s divisions.

Canceling a visit cannot be done on the website. If you are unable to visit during a scheduled time, you will need to call the visitation office at 920-426-4310 ext. 4182.

Notes: Staff may cancel visits at any time. Visits also may be canceled if the resident is in disciplinary status or medical quarantine. Zoom visits will be canceled if technology issues prevent a connection from being established. Staff will try for 15 minutes after the scheduled start time to make a connection before canceling the visit. Zoom visits will not be extended past the scheduled time slots if the start of the visit was delayed for any reason, including technology issues.

Visiting rules

• Please review the Resident Visitor Information Pamphlet, P-20402 (PDF).
• The tone and subject of the conversations must be reasonable. One warning will be issued before a visit is terminated due to inappropriate conversations.
• Visitors are not permitted to record or photograph visits.
• Appropriate visiting room attire is required for visitation. Visitors cannot have any of the following:
  • Exposed undergarments
  • Clothing with revealing holes, tears, or slits
  • Clothing or accessories with obscene or profane writing, images, or pictures
  • Gang-related clothing, headwear, shoes, logos, or insignias
  • Transparent/translucent (see-through) clothing
• Only those scheduled to visit may be on the visitation screen on Zoom. Visits will be terminated if unapproved visitors are present.
• Visitation will be terminated immediately if there is any suspicion of illegal activities or inappropriate behavior, including:
  • A range of provocative or suggestive behaviors including sexual acts, nudity, or posing
  • Drug and alcohol use during the visit
  • Showing of objects identified as a threat (firearms, weapons, knives, etc.)
  • Inappropriate location of visitor (bar, nightclub, etc.) (Zoom visits)
  • Operating a vehicle during the scheduled visit (Zoom visits)