Personal Care Agencies

Personal care agencies (PCAs) provide medical support to help individuals with daily activities to keep them in their homes. These agencies can be:

Home health agencies.
County departments.
Independent living centers.
American Indian tribes or bands.
Freestanding personal care agencies.

Certified personal care providers conduct these services on written physician orders. Personal care workers can be employed or under contract with providers. These workers provide care with supervision from a registered nurse. They follow a written care plan.

Finding and choosing a personal care agency

Contact us

For questions about PCAs, contact the Wisconsin Department of Health Services (DHS) Division of Quality Assurance (DQA):

Email dhsdqalccs@dhs.wisconsin.gov
Call 608-266-2702
Fax 608-264-9847
Mailing address
DHS Division of Quality Assurance
Attn: PCA Certification
PO Box 2969
Madison, WI 53701-2969

Additional contacts

Application process

Lisa Imhof, lisa.imhof@dhs.wisconsin.gov, 608-266-2702

Compliance history

Lisa Imhof, lisa.imhof@dhs.wisconsin.gov, 608-266-2702

Also use the provider search tool to learn about compliance history for providers.

Medication and drug administration

Douglas Englebert, douglas.englebert@dhs.wisconsin.gov, 608-266-5388 or 262-538-0271

Medicaid certification process

Questions related to reimbursement/provider services, call 800-947-9627

Visit the ForwardHealth website.

Nurse consultant (rule compliance and interpretation)

Kelly Nelson, kelly.nelson@dhs.wisconsin.gov, 920-428-0096

Supportive homecare

Bureau of Managed Care, dhsbmc@dhs.wisconsin.gov, 608-267-7286

Survey inspection process

Sara Schmidt, sarajane.schmidt@dhs.wisconsin.gov, 608-261-6752