Crisis Services: Someone to Respond

Sending help when needed

You may need someone to come to you during a time of increased stress or symptoms related to mental health and substance use concerns.

County mobile crisis response team

When county crisis line staff can’t resolve a crisis by phone, they may send a mobile crisis response team that includes at least one first responder or mental health and substance use professional. This team responds in-person to deescalate and provide support. Mobile crisis response teams may take you to a safe place, such as a shelter, treatment center, or hospital.

If a county mobile crisis team can’t come to you, they may send law enforcement. Many law enforcement officers who take these calls have completed crisis intervention training. The training helps them better understand people experiencing mental health and substance use crisis situations and how to meet their needs.

Co-responder mobile crisis response

Some communities use a co-responder mobile crisis response model. This model features first responders (law enforcement, EMS, etc.) paired with mental health and substance use professionals. This team provides in-person support where the individual in crisis is located.