WRC: Contact Information
Call 920-426-4310 with general questions or concerns.
- Sue DeHaan, Director
- Sharon Harter, Deputy Director
Media inquiries: 608-266-1683
Mailing address for WRC administration and staff
Wisconsin Resource Center
PO Box 16
Winnebago, WI 54985
Mailing address for WRC residents
Resident’s first name, last name, and DOC number
Wisconsin Resource Center (do not abbreviate)
PO Box 189
Phoenix, MD 21131
The mail is directed to TextBehind, a service that creates a copy of the mail (up to five pages). Do not mail gift cards and cash. These items will be returned to the sender. A copy of the mail will be sent to the recipient instead of the original mail. Materials that contain colors will be copied in color (examples: cards and drawings).
Family and friends must include a legible name and valid return address on the envelope in order for TextBehind to process the mail. Any envelope with incomplete or missing information will be not be open. It will be rejected and discarded. There no exceptions to this.
This process lengthens the delivery time for mail. TextBehind opens, copies, and delivers the copies to the U.S. Postal Service for two-day shipping to WRC within 24 hours of receiving the mail (Monday-Friday).
For faster delivery and convenience, family and friends have the option to electronically create and send letters, greeting cards, and drawings through TextBehind's website or app. Electronic materials need to be submitted to TextBehind by 11:00 a.m. Monday-Friday for the materials to be shipped to residents the same day the order is placed. Residents will receive electronic materials in high-quality print form.
People who wish to send more than five pages of materials to a resident should visit the TextBehind Help Center to learn about options for large or mass communications.
TextBehind holds the original mail for 30 days before it is discarded. Residents with concerns about mail they received have 14 days from the date they received the mail to file a complaint.
Protected mail (examples: legal and medical mail) and periodicals, magazines, subscriptions, catalogs, and newspapers sent directly from the publisher to residents are excluded from this service. Use the address listed below for protected mail and periodicals, magazines, subscriptions, catalogs, and newspapers sent directly from the publisher to residents.
Senders of mail who have questions about mail they sent should contact the TextBehind customer support team.
Mailing address for protected mail and periodicals, magazines, subscriptions, catalogs, and newspapers sent directly from the publisher to WRC residents
Resident’s first name, last name, and DOC number
Wisconsin Resource Center
PO Box 220
Winnebago, WI 54985
Delivery address for books sent directly from the publisher by FedEx, UPS, or other courier to WRC residents
Resident’s first name, last name, and DOC number
Wisconsin Resource Center
1300 South Drive
Winnebago, WI 54985