Coordinated Specialty Care: Resources for Providers

The items highlighted below are designed to help all professionals working with people experiencing early serious mental illness.

The Division of Care and Treatment Services provides support to agencies interested in implementing coordinated specialty care. To request support, send a message to monique.larsonhicks@dhs.wisconsin.gov.

You're going to learn a lot if you work in this kind of area. It can be challenging but it is also the ripest environment for growth in your career and profession because there's a lot to learn with every interaction you have.

– A Wisconsin Coordinated Specialty Care provider

Trainings and tools

The Re-source Extension, a service of Wraparound Milwaukee, provides free trainings and consultations related to how to work with young people impacted by unexpected changes in thinking and perceptions, as well as how to start, grow, and sustain a program providing Coordinated Specialty Care. To request a training or consultation, send a message to: resourceextension@milwaukeecountywi.gov.

White Pine Consulting Service maintains a collection of meetings, trainings, workshops, seminars, and conferences that supports application of the wraparound model used in Coordinated Specialty Care, as well as Coordinated Services Teams Initiatives and Comprehensive Community Services. Visit the Collaborative Systems of Care Training System to access these courses.

Wisconsin's Children's System of Care created a guiding document to inform staff on the foundational knowledge and core skills necessary for care coordinators and their supervisors to provide quality services. See Care Coordinator and Supervisor Competencies, P-03084 (PDF), for this information.

The Substance Abuse and Mental Health Services Administration maintains a collection of training webinars, brief reports, and other materials to help inform early serious mental illness care. Visit the Early Serious Mental Illness Training and Technical Assistance Center to see these resources.

Participant satisfaction survey materials

All agencies using Coordinated Specialty Care must give the Mental Health Statistical Improvement Program satisfaction survey to their participants.

• View the User’s Guide for Participant Satisfaction Surveys, P-00887 (PDF).
• View the eINSIGHT User's Manual, P-00887A (PDF).

Select the link below to access the survey in English, Hmong, Khmer, Laotian, Nepali, Somali, and Spanish.

• MHSIP Adult Satisfaction Survey, F-01389
• MHSIP Youth Satisfaction Survey, F-01389A
• MHSIP Family Satisfaction Survey, F-01389B

Select the link below to download a cover letter template. Send the cover letter with the survey.

• Adult cover letter
  • English—Sample Adult Cover Letter (Word)
  • Spanish—Sample Adult Cover Letter (Word)
  • Hmong—Sample Adult Cover Letter (Word)
  • Khmer—Sample Adult Cover Letter (Word)
  • Laotian—Sample Adult Cover Letter (Word)
  • Nepali —Sample Adult Cover Letter (Word)
  • Somali —Sample Adult Cover Letter (Word)
• Youth cover letter
  • English—Sample Youth Cover Letter (Word)
  • Spanish—Sample Youth Cover Letter (Word)
  • Hmong—Sample Youth Cover Letter (Word)
  • Khmer—Sample Youth Cover Letter (Word)
  • Laotian—Sample Youth Cover Letter (Word)
  • Nepali —Sample Youth Cover Letter (Word)
  • Somali—Sample Youth Cover Letter (Word)
• Family cover letter
  • English—Sample Family Cover Letter (Word)
  • Spanish—Sample Family Cover Letter (Word)
  • Hmong—Sample Family Cover Letter (Word)
  • Khmer—Sample Family Cover Letter (Word)
  • Laotian—Sample Family Cover Letter (Word)
  • Nepali—Sample Family Cover Letter (Word)
  • Somali—Sample Family Cover Letter (Word)

Send questions about the participant satisfaction survey process to lauram.gebhardt@dhs.wisconsin.gov.