Care4Kids Program: Information for Members, Families, and Other Caregivers
Children in Care4Kids receive dental, physical, and behavioral health services through Care4Kids as well as individualized care coordination.
Care4Kids has many benefits. These include:
- A total health care plan tailored to the child’s health needs. A health care coordinator helps create and update this plan.
- All Medicaid-covered benefits.
- Dental and vision care.
- Regular health check-ups.
Learn more about Care4Kids services
Contact information
Enrollment specialist
Call 800-291-2002, Monday through Friday, from 7 a.m. to 6 p.m. Choose the option for your language of choice. Then choose option 3 for Care4Kids.
Health care coordinator
Email care4kids@chw.org. Please do not include any medical information in your email. Email is not secure.
Call 855-371-8104. Care4Kids staff are available 8 a.m.–6:30 p.m., Monday through Thursday, and 8 a.m.–4 p.m. on Friday
Common questions
If you are a parent of a child enrolled in Care4Kids or a young adult over the age of 18 enrolled in Care4Kids, you have a right to voice complaints or appeals with Care4Kids or the care it provides.
It is called a grievance if you have a complaint about things like:
- The quality of medical services provided.
- Rudeness from a health care provider or an Care4Kids employee.
- Your rights as a member not being respected.
There are a few ways to start a grievance:
- Call Care4Kids at 855-371-8104.
- Call the HMO enrollment specialist at 800-291-2002 if you want to talk to someone outside Care4Kids about the problem.
- Mail the grievance in writing to:
BadgerCare Plus and Medicaid SSI Managed Care Ombuds
PO Box 6470
Madison, WI 53716-0470
It is called an appeal if you disagree if when medical services for your child are:
- Denied
- Limited
- Reduced or delayed
When requesting an appeal, you must appeal to the Care4Kids program first. If you disagree with C4K program’s decision about your appeal, you may request a fair hearing with the Wisconsin Division of Hearing and Appeals.
To request an appeal, call:
- The Care4Kids health care coordinator at 1-855-371-8104
- Wisconsin Managed Care Ombuds at 1-800-760-0001
- HMO enrollment specialist at 1-800-291-2002
For complete information on filing a compliant or requesting an appeal, please see the Care4Kids Member Handbook (PDF).
Contact Medicaid Member Services at 800-362-3002.
After joining Care4Kids, your child will get a plastic ForwardHealth card in the mail. If they had BadgerCare Plus, Medicaid, or the Family Planning Only Services Program in the past, they won’t get a new card. Use the same card that was used before.
If your child does not have a ForwardHealth card, or it was lost or stolen, go to ACCESS (ACCESS in Spanish) or call ForwardHealth Member Services at 800-362-3002.