Texting and Emails from DHS
Stay informed—your way
Texts and emails are a great way to stay up to date on your benefits. Here’s how we use these channels to communicate with you.
When you apply for select programs from the Wisconsin Department of Health Services and the Wisconsin Department of Children and Families, you may give us your cell phone number and email address. This automatically signs you up for texts and emails. Later, you can choose which type of messages you get.
Our goal is to make sure you get the information you need to make timely, confident decisions about your benefits. We will use email and text messages to:
- Send critical, time-sensitive information to help you get or keep your benefits.
- Remind you of upcoming renewal dates, appointments, and more.
- Share general program notices, such as when the federal poverty level changes.
You'll get required notices from us through the mail (and through your ACCESS account if you sign up for paperless communications). But getting texts and emails will make it easier for you to:
- Stay on top of documents and deadlines.
- Read information from your phone or inbox, where and when you want.
See the Department of Health Services SMS Terms and Conditions, Department of Children and Families SMS Terms and Conditions, and Privacy Policy for more information.
Protecting you
Texts will come from 94347, 32392, or 222377.
The email sender will be:
These email addresses do not accept replies.
We will never:
- Ask for personal information, like your birthday or Social Security number.
- Ask for financial information, like your bank account or credit card number.
- Offer a prize or money for responding.
Questions and answers
You or someone in your household added this email address or cell phone number when applying for or managing your benefits. If your cell phone number or email is in our records, we automatically added you to our messaging list. Our goal is to help make sure you have the information you need to make timely, confident decisions about your benefits.
No. We’re simply letting you know that we’re starting to use email and text messaging to communicate information about your benefits. You will continue to get notices through the mail.
We won’t text you unless we have important benefit information, so we hope you’ll let us continue. However, you control the electronic message you receive.
Log in to ACCESS and go to "Update contact info" from the left menu. There, you can choose the types of messages we send you and update other communication details. If you are not logged in, you can also opt out by:
- Replying "STOP" to any text message you get from us.
- Clicking "Unsubscribe or manage preferences" at the bottom of any email.
First, check that a text came from 94347, 32392, or 222377, or an email came from dhs@info.wisconsin.gov, dcfw2@info.wisconsin.gov, or benefits@info.wisconsin.gov (these email addresses do not accept replies).
If you are still suspicious, you can report a suspected scam with the Bureau of Consumer Protection and learn more about texting and email scams with this Consumer Protection Fact Sheet from the Department of Agriculture, Trade and Consumer Protection. If you are suspicious of a website or think a message is spoofed, do not click on links, enter your user information, or provide any information. The Federal Trade Commission also has excellent resources on how to recognize, avoid, and report phishing scams.