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Division of Quality Assurance: Requests for Information

The Division of Quality Assurance (DQA) is responsible for licensing and regulation of providers, facilities, and programs that provide health, long-term care, mental health, and substance use disorder services. This webpage provides information regarding requests for information pertaining to DQA-regulated providers.

Most requested information

The most requested information is called a Statement of Deficiency (SOD). A SOD is the official survey report containing the results of a DQA survey inspection and/or complaint investigation of a provider. SODs of most DQA-regulated providers and programs are available online using Provider Search at no cost to the public. Another often requested record is called a Plan of Correction (POC). A POC is a provider's response to the alleged violations in the SOD. A three-year history of SODs and POCs is available for most provider types on Provider Search.

Below are other commonly requested records maintained by DQA. This listing is not exclusive, and any requests for records will be considered by the DQA records team.

Common records requests

  • Copies of the complaint intake and investigation report - Report document written by DQA surveyors providing specifics on what records were reviewed or investigation activities the surveyors performed, and the conclusions drawn
  • Surveyor packet - Could include medical records, records provided by the facilities, etc.

Licensure/certification records can include, but are not limited to:

  • Application materials
  • License certificates and license continuation documentation
  • Facility policies
  • Physical plant documents

Different provider types require different licensure materials.

DQA receives reports of incident, allegation, or suspected occurrence of abuse, neglect or misappropriation of client property. Records may include investigations and findings of reports.

Visit Background Check and Misconduct Investigation to learn more about requirements for entity background checks. Visit Report Abuse, Neglect, or Misappropriation to learn more about misconduct reporting requirements.

Health care facilities must submit construction project plan reviews to DQA. Records may include plan approval applications and supporting materials.

Provider information requests (state release)

Provider types

DQA is the release authority for information pertaining to the providers listed below:

Requesting information

No official form is needed to make a request for information maintained by DQA. To make a request, contact DQA:

Requests for information that contain personally identifying, personal health, and other types of confidential information must be accompanied with legally documented authorization. Without proper authorization, information requests may contain redactions.

Provider information requests (federal release)

The federal Centers for Medicare & Medicaid Services (CMS) is the release authority for information pertaining to the providers listed below.

Requesting information

The CMS FOIA website provides helpful forms, information, and guidance to assist you when submitting a request. CMS requires authorization for the release of confidential information.

To submit a FOIA request:

Glossary

 
Last revised February 20, 2025