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MMHI: Contact Information

For general questions or concerns about the Mendota Mental Health Institute (MMHI), call: 608-301-1000.

Our mailing address for items to be delivered by the United States Post Office is:

Mendota Mental Health Institute
301 Troy Drive
Madison, WI 53704

Our general fax number is 608-301-1358.

Members of the media seeking information on MMHI programs and services should call 608-266-1683 or email dhsmedia@dhswisconsin.gov.

Management contacts

Contacts for patient care concerns

All staff at MMHI aim to offer the best, most compassionate care for patients. If you have a complaint or concern about patient care, please work with MMHI management.

If MMHI management can’t address the concern, you can file complaints with either:

  • MMHI client rights facilitators.
  • Wisconsin Department of Health Services (DHS) Division of Quality Assurance.
  • The Joint Commission.

MMHI client rights facilitators

MMHI has people who serve as client rights facilitators. This role reviews and fixes issues with patient care. For more on client rights at MMHI, visit the Client Rights Office web page.

To work with a client rights facilitator, call MMHI at 608-301-1030 or 608-301-1031.

DHS Division of Quality Assurance

This team makes sure people who use health and community care provider services in Wisconsin are cared for, safe, and healthy. Learn more about the Division of Quality Assurance complaint process.

Wisconsin Department of Health Services
Division of Quality Assurance
PO Box 2969
Madison, WI 53701

To contact the Division of Quality Assurance, either:

The Joint Commission

The Joint Commission is not part of DHS. They let you file concerns or complaints about a health care organization. Learn more about The Joint Commission complaint process.

The Joint Commission
Office of Quality and Patient Safety
One Renaissance Boulevard
Oakbrook Terrace, IL 60181

To contact the Joint Commission, either:

Glossary

 
Last revised February 16, 2024