Systems Gateway Help
Find contact information for help with essential functions related to the Systems Gateway.
| System | Full Name | Security and Contact Information |
|---|---|---|
| ACCESS | Access to Eligibility Support Services | Member Services 800-362-3002 |
| ACD | Automated Case Directory | Wisconsin Department of Children and Families (DCF) Service Desk User Access: To request a new account, complete and submit the WEBI Access Request (DCF-F-13916-E) following the instructions on the form. |
| ASSET | Automated System Support for Employment and Training | DWD Division of Employment and Training User Access: To request or change user access, complete a DET System Access Request (DETS-10-E). Refer to the user guide for instructions on completing and submitting the form. |
| BRITS | Benefit Recovery Investigation Tracking System | DCF Service Desk User Access: To request, edit, or delete an account, complete and submit the BRITS Application – User Setup Form (DCF-F-5122-E) following the instructions on the form. |
| BST | Barriers Screening Tool | DCF Service Desk User Access: To request a new account, complete and submit the Web Access Request for BST, EATS, and W-2 Plans (DCF-F-2903-E) following the instructions on the form. |
| CARES | Client Assistance for Reemployment and Economic Support | User Access: To request, edit, or delete access to CARES, complete and submit the CARES Automated Systems Access Request (F-00476) following the instructions on the form. Mainframe Issues: See Mainframe below. Password Resets: Contact the following: Wisconsin Help Desk (available 24/7) |
| Consortia SharePoint | Consortia SharePoint Home and Report Sites | User Access: To request, edit, or delete access to the Consortia SharePoint or Consortia Reports, complete and submit the CARES Automated Systems Access Request (F-00476) following the instructions on the form. Site Issues and Password Assistance: Contact the following: Wisconsin Help Desk (available 24/7) Site Development or Report Requests: Email DHSBEOTAdmin@dhs.wisconsin.gov. |
| Control-D Products | Enterprise Output Solutions | Income maintenance (IM), Wisconsin Works (W-2), and HSRS report accounts: Contact the following: Wisconsin Help Desk (available 24/7) User Access: To request, edit, or delete access to Control-D, complete and submit the CARES Automated Systems Access Request (F-00476) following the instructions on the form. |
| CSAW | Child Care Statewide Administration of the Web | Content Assistance: Contact the following: Child Care Help Desk Password Resets: Contact the following: DCF Service Desk |
| CWW | CARES Worker Web | User Access: CWW access is granted through WAMS after a user successfully completes CWW training. To request access, see CARES above. WAMS Issues: See WAMS below. Connectivity or Slowness Issues: Contact the following: Wisconsin Help Desk (available 24/7) |
| DWD Workweb | Department of Workforce Development Workweb | DWD Help Desk (available Monday–Friday 6 a.m.–6 p.m.) User Access: To sign up for or update an account, refer to the DWD website. |
| EATS | Emergency Assistance Tracking System | DCF Service Desk User Access: To request a new account, complete and submit the Web Access Request for BST, EATS, and W-2 Plans (DCF-F-2903-E) following the instructions on the form. |
EBT eFunds/EBT System | Electronic Benefits Transfer | Wisconsin Help Desk (available 24/7) User Access: To request, edit, or delete access to EBT, complete and submit the CARES Automated Systems Access Request (F-00476) following the instructions on the form. |
| ECF | Electronic Case File | User Access: To request, edit, or delete access to the ECF, complete and submit the CARES Automated Systems Access Request (F-00476) following the instructions on the form. CARES Issues: See CARES above. You will need to log into WAMS prior to accessing the ECF. WAMS Issues: See WAMS below. |
| ForwardHealth iC | ForwardHealth interChange | EDI and Portal Help Desk (available Monday–Friday 8:30 a.m.–4:30 p.m.) 866-908-1363, option 1 |
| FSIA | Functional Screen Information Access | User Access: Refer to the Human Services System Gateway page. ID or Password Issues: Refer to the Web Access Management System (WAMS) website. All Other Issues: Contact the following: (DHS) SOS Help Desk (available Monday–Thursday 8 a.m.–4 p.m.) |
| Genesys | Genesys | Wisconsin Help Desk (available 24/7) General questions can be sent to DHSGenesysCloudProject@dhs.wisconsin.gov |
| IMMR | Income Maintenance Management Reports | Wisconsin Help Desk (available 24/7) 608-261-4400 (Madison) 866-335-2180 (toll-free) wihelpdesk@wisconsin.gov |
| KIDS | Kids Information Data System | DCF Service Desk User Access: To request a new account or a change to an account, complete and submit the Request for Access (DCF-F-2923-E) following the instructions on the form. |
| Mainframe | Mainframe | Wisconsin Help Desk (available 24/7) 608-261-4400 (Madison) 866-335-2180 (toll-free) wihelpdesk@wisconsin.gov |
| PTS | Partner Training Services Learning Center | Learning Center Registration Staff 920-424-1071 ptsreg@uwosh.edu |
| SAVE | Systematic Alien Verification for Entitlements | Wisconsin Help Desk (available 24/7) User Access: To request, edit, or delete access to SAVE, complete and submit the CARES Automated Systems Access Request (F-00476) following the instructions on the form. |
| WAMS | Web Access Management System | User Access: Go to the WAMS website. Password Resets: Go to the Wisconsin User ID Account Recovery page on the WAMS website or contact the following: Wisconsin Help Desk (available 24/7) |
| WebI | Web Intelligence | ACD, FSDW, Child Care, and W-2 WebI accounts: Contact the following: DCF Service Desk Job Center Services WebI accounts: Contact the following: DWD Division of Employment and Training FSET, IMQA, or IM management reports: Contact the following: Wisconsin Help Desk (available 24/7) |
| WISA | Wisconsin Integrated Security Application | WISA uses a WAMS password. WAMS Issues: See WAMS above. Local security staff should contact the following: Wisconsin Help Desk (available 24/7) |
| WISCCRS | Wisconsin Child Care Regulatory System | DCF Service Desk User Access: To request, edit, or delete an account, complete and submit the Wisconsin Child Care Regulatory System (WISCCRS) Access Request (DCF-F-2666-E) following the instructions on the form. |
| YoungStar | Child Care Provider Ratings | DCF Service Desk User Access: To request, edit, or delete an account, complete and submit the YoungStar Case Management System Access Request (DCF-F-4095-E) following the instructions on the form. |