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ForwardHealth: Milwaukee Enrollment Services

Milwaukee Enrollment Services (MilES) serves Milwaukee County by managing various income maintenance programs. These programs are designed to provide financial assistance for essential needs like food and health care.

Our “no wrong door” approach ensures you can easily access help, whether you call or visit any of our locations.

MilES offers support with several key programs, including:

Connect with the help you need when you need it.

My Access on blue Wisconsin state with blue background

With ACCESS, you can apply for and manage your benefits and programs in one place, at any time.

Visit ACCESS

  Connect with us

MilES welcomes your inquiries and applications through various channels, whether it is in person, online, via phone, or by mail. Feel free to reach out for assistance with:

  • Applying for benefits.
  • Inquiries and questions.
  • Requesting a new QUEST card.
  • Paying premiums.
  • Renewing your benefits.
  • Reporting any changes related to your benefits.
  • Submitting documents for proof or verification.

MilES Offices

6055 N. 64th St.
Milwaukee, WI 53218
Hours: 8 a.m.–4 p.m., Monday, Tuesday, Wednesday, and Friday, and 8 a.m.–noon Thursday

UMOS

2701 S. Chase Ave.
Milwaukee, WI 53207
Hours: 8 a.m.–4 p.m., Monday, Tuesday, Wednesday, and Friday, and 8 a.m.–noon Thursday

Visit our ACCESS website to:

  • Apply for benefits.
  • Check benefits.
  • Renew benefits.
  • Report changes.

  • Phone: 888-947-6583 or 711 (TTY)
    • Monday: 8 a.m. to 4:30 p.m.
    • Tuesday: 8 a.m. to 4:30 p.m.
    • Wednesday: 8 a.m. to 4:30 p.m.
    • Thursday: 8 a.m. to noon
    • Friday: 8 a.m. to 4:30 p.m.
  • Fax: 414-438-4580
  • Fax with a document tracking sheet:
    888-409-1979

Milwaukee Enrollment Services (MilES)
6055 N. 64th St.
Milwaukee, WI 53218

  MilES operations on Thursdays

Please be aware that MilES closes at noon on Thursdays. During this time, both phone and in-person services are unavailable. However, you still have several options:

  • Documents can be dropped off for scanning, required for proof or verification purposes.
  • Forms are available to establish your filing date for benefit applications, which determines the start date of your benefits.
  • For benefit applications on Thursday afternoons, when MilES is closed, you can either call us at 262-288-3584 or utilize our ACCESS website for assistance.

  Explore our 64th Street location—A hub of accessibility and innovation

This location, at 6055 N. 64th St., merges enhanced technology with user-friendly design, ensuring accessibility and comfort for all. The facility features:

  • Streamlined layout: Navigate our facility with ease, thanks to our open, one-floor plan.
  • Technology stations: With 46 stations equipped with computers, iPads, and phones, experience self-sufficiency like never before.
  • Accessibility first: Experience a space fully accessible to everyone, featuring specialized service windows and dedicated care areas.
  • Mother’s Room and mailing services: Enjoy the privacy of our Mother’s Room and the convenience of our secure mailing address service for members who need it.

Ride the Blueline

This bus line travels between downtown Milwaukee and our 64th Street location every 30 minutes along Fond du Lac Avenue. Find detailed bus schedule information online.

Resource documents

MilES Organizational Chart (PDF)

  FAQs about MilES services

Yes. There are four ways you can apply:

In person

  • You can get a paper application at our 64th Street and UMOS locations.
  • If you don’t want to fill out an application, you can set a filing date by filling out a “Doc 1” form. The filing date is important because it determines when benefits should start.

Mail or fax

  • You can mail your application to:
    Milwaukee Enrollment Services (MilES)
    6055 N. 64th St.
    Milwaukee, WI 53218
  • You can fax to 414-438-4580.

Online

  • Visit our ACCESS website to:
    • Apply for benefits.
    • Check benefits.
    • Renew benefits.
    • Report changes.
  • If you don’t have a computer or tablet, you can use one to apply in the self-help section of our 64th Street or UMOS locations. A staff member can help you if needed.

Phone

You can call 888-947-6583 or 711 (TTY), 8 a.m.–4:30 p.m., Monday, Tuesday, Wednesday, and Friday, or 8 a.m.–noon Thursday.

You can get forms at our 64th Street and UMOS locations.

The forms available include:

  • Appeals forms for a fair hearing:
    • For Medicaid appeals, you must include a signature.
    • For FoodShare appeals, you can also call 888-947-6583.
  • Application forms for BadgerCare Plus, FoodShare, and Medicaid.
  • Customer complaint forms.

Yes. We have staff members on-site at our locations to help if you need it.

Yes. You can call 888-947-6583.

Yes. You can pick up mail at our 64th Street location.

If you are using the agency's address, you can call-ahead to see if you have mail before making the trip. If your last name starts with:

  • A through I, call 608-698-6101
  • J through R, call 608-867-4358
  • S through Z, call 608-692-7283

You can get a temporary card at our 64th Street and UMOS locations if you meet certain criteria. Your permanent card will then be mailed to you. It should arrive within five to seven days. You can also call 877-415-5164 to get a new card.

Yes. You can do this several ways:

  • Fax—Include a document tracking sheet and fax to 888-409-1979. •
  • In person—You can submit your documents at our 64th Street and UMOS locations.
  • Mail—Submit your documents by mail to:
    Milwaukee Enrollment Services (MilES)
    6055 N. 64th St.
    Milwaukee, WI 53218
  • Online—Upload your documents to the ACCESS website. You can also upload them to the MyACCESS mobile app using your smartphone.

The free MyACCESS mobile app lets you check benefits, get reminders, submit documents, update your address, and view your digital ForwardHealth or SeniorCare cards.

You can find the app by searching for “MyACCESS Wisconsin.”

  • If you have an Android phone, get the app on Google Play.
  • If you have an iPhone, get the app on the App Store.

Yes. Translation services are provided on-site for these languages:

  • Spanish
  • Hmong
  • Karen
  • American Sign Language (ASL) (provided by appointment)

For other languages, translation services are provided over the phone.

Yes:

  • Miles Offices—At our 64th Street location, we have first floor walk-in services. In addition, staff members are available to help.
  • UMOS—The front door off the parking lot is an accessibility entrance.

Glossary

 
Last revised April 4, 2024