ForwardHealth: Milwaukee Enrollment Services
MilES has moved!
On November 1, 2022, we moved from the Coggs Center, 1220 W. Vliet St., to our new MilES Offices at 6055 N. 64th St. The new 64th Street location has free on-site parking, bus line access, and 1st floor services for easy accessibility!
Ride the BlueLine to our new 64th Street location
This bus line travels between downtown Milwaukee and our 64th Street location every 30 minutes along Fond du Lac Avenue. Find detailed bus schedule information online.
Take a video tour of our new facility
Milwaukee Enrollment Services (MilES) manages income maintenance programs in Milwaukee County. These government programs give financial support to people who need help paying for certain things, such as food and health care. We have a “no wrong door” policy, meaning you can call us or walk into any of our locations to get help.
If you live in the county, you can get help with these programs:
If you live in the county and want to enroll in a program or are a member, you can:
- Apply for benefits.
- Ask questions.
- Get a new QUEST card.
- Pay premiums.
- Renew benefits.
- Report changes for benefits.
- Submit proof or verification of information.
Milwaukee Enrollment Services locations
- MilES Offices (Previously at Coggs Center, 1220 W. Vliet St.)
6055 N. 64th St.
Milwaukee, WI 53218
Hours: 8 a.m.–4 p.m., Monday, Tuesday, Wednesday, and Friday, or 8 a.m.–noon Thursday - United Migrant Opportunity Services (UMOS)
2701 S. Chase Ave.
Milwaukee, WI 53207
Hours: 8 a.m.–4 p.m., Monday, Tuesday, Wednesday, and Friday, or 8 a.m.–noon Thursday
Contact Milwaukee Enrollment Services
In person
- MilES Offices (Previously at Coggs Center)
- UMOS
Milwaukee Enrollment Services (MilES)
6055 N. 64th St.
Milwaukee, WI 53218
Online
Visit our ACCESS website to:
- Apply for benefits.
- Check benefits.
- Renew benefits.
- Report changes.
Phone and fax
- Phone: 888-947-6583 or 711 (TTY), 8 a.m.–4:30 p.m., Monday, Tuesday, Wednesday, and Friday, or 8 a.m.–noon Thursday
- Fax: 414-438-4580
- Fax with a document tracking sheet:
888-409-1979
Note that MilES now closes at noon every Thursday. That means phone calls and in-person services are not available after noon on Thursdays. You can still:
- Drop off documents to be scanned for proof or verification.
- Fill out the form to set your filing date to apply for benefits. This determines when benefits should start.
- If you wish to apply for benefits on Thursday afternoons when MilES offices are closed, please call 262-288-3584 or visit our ACCESS website.
FAQs (frequently asked questions) about MilES services
Yes. There are four ways you can apply:
- In person
You can get a paper application at our 64th Street and UMOS locations.
If you don’t want to fill out an application, you can set a filing date by filling out a “Doc 1” form. The filing date is important because it determines when benefits should start.
- Mail or fax
You can mail your application to:
Milwaukee Enrollment Services (MilES)
6055 N. 64th St.
Milwaukee, WI 53218
You can fax to 414-438-4580.
- Online
Visit our ACCESS website to:
- Apply for benefits.
- Check benefits.
- Renew benefits.
- Report changes.
If you don’t have a computer or tablet, you can use one to apply in the self-help section of our 64th Street or UMOS locations. A staff member can help you if needed.
- Phone
You can call 888-947-6583 or 711 (TTY), 8 a.m.–4:30 p.m., Monday, Tuesday, Wednesday, and Friday, or 8 a.m.–noon Thursday.
You can get forms at our 64th Street and UMOS locations.
The forms available include:
- Appeals forms for a fair hearing:
- For Medicaid appeals, you must include a signature.
- For FoodShare appeals, you can also call 888-947-6583.
- Application forms for BadgerCare Plus, FoodShare, and Medicaid.
- Customer complaint forms.
Yes. We have staff members on-site at our locations to help if you need it.
Yes. You can call 888-947-6583.
Yes. You can pick up mail at our 64th Street location.
If you are using the agency's address, you can call-ahead to see if you have mail before making the trip. If your last name starts with:
- A through I, call 1-608-698-6101
- J through R, call 1-608-867-4358
- S through Z, call 1-608-692-7283
You can get a temporary card at our 64th Street and UMOS locations if you meet certain criteria. Your permanent card will then be mailed to you. It should arrive within five to seven days. You can also call 877-415-5164 to get a new card.
Yes. You can do this several ways:
- Fax
Include a document tracking sheet and fax to 888-409-1979. •
- In person
You can submit your documents at our 64th Street and UMOS locations.
Submit your documents by mail to:
Milwaukee Enrollment Services (MilES)
6055 N. 64th St.
Milwaukee, WI 53218
- Online
Upload your documents to the ACCESS website. You can also upload them to the MyACCESS mobile app using your smartphone.
The free MyACCESS mobile app lets you check benefits, get reminders, submit documents, update your address, and view your digital ForwardHealth or SeniorCare cards.
You can find the app by searching for “MyACCESS Wisconsin.”
- If you have an Android phone, get the app on Google Play.
- If you have an iPhone, get the app on the App Store.
Yes. Translation services are provided on-site for these languages:
- Hmong
- Karen
- Sign (provided by appointment)
- Spanish
For other languages, translation services are provided over the phone.
Yes:
- Miles Offices— At our 64th Street location, we have first floor walk-in services. In addition, staff members are available to help.
- UMOS—The front door off the parking lot is an accessibility entrance.
FoodShare on-demand interview hours
If you’re applying for or are in FoodShare, you can complete your interview in person at the agency. You can also call 888-947-6583 to make an appointment for an interview or complete the interview without an appointment over the phone during these hours:
Monday: 8 a.m.–4:30 p.m.
Tuesday: 8 a.m.–4:30 p.m.
Wednesday: 8 a.m.–4:30 p.m.
Thursday: 8 a.m.–noon
Friday: 8 a.m.–4:30 p.m.
Note that the call center is open a half hour longer than the locations themselves on Monday, Tuesday, Wednesday, and Friday.
Other contacts
Call 211 for help applying in your area. If you don’t live in Milwaukee County, contact your local county or tribal agency.