PCP: Training
Completion of our Person-Centered Planning (PCP) online training is the first step in learning this way of working. Developing a skillful Person-Centered Planning practice with integration into daily work requires ongoing learning, supervision, direct observation of practice, and performance-based feedback.
Our training provides an extensive overview to the core components and elements of Person-Centered Planning practice. The training is geared toward practitioners who seek to learn Person-Centered Planning. Service participants, peer supports, and family supports may complete the training.
Learning objectives
There are six learning objectives for our training.
- Describe the 3Ps of the Person-Centered Planning model.
- Identify the four elements of the Person-Centered Planning philosophy.
- Identify the five elements of the Person-Centered Planning process.
- Identify the three elements of the Person-Centered Planning product.
- Define the five essential person-centered Skills that make up Person-Centered Planning.
- Write a personalized plan for yourself to learn more about Person-Centered Planning.
Three modules with a certificate of completion
Our training features three modules. It may take you up to two hours to complete the training. The three modules should be completed in order, but not necessarily in one sitting. You may pause the training at any time. If you exit the training completely, your progress will be saved and you can return to where you left off the next time you log in. A certificate of completion is available for people who complete all three modules in order. Two continuing education hours (CEHs) are earned for completion of this course.
Do you have a question or concern about the content of our online training? Send a message to DHSDCTSPCP@
Free and open to all
Anyone can access our training. Each participant must have an account in Cornerstone, our online training system. Participants have four weeks from the date of opening a Cornerstone account to complete this training. Your Cornerstone account will be deactivated after four weeks to allow others to complete the training. Need to reactivate your Cornerstone account? Send a message to DHSDCTSPCP@
State of Wisconsin employees can access this training through the "My Learning" option in STAR.
Select the option below that applies to you.
We recommend that you use Cornerstone in the Chrome web browser.
- Create a Cornerstone
account . Follow the prompts on each screen. The email address you enter on the first screen is your Cornerstone username. Retain your password and security question answers. We are unable to retrieve this information for you. - Exit Cornerstone after you have created an account. Wait at least 15 minutes.
- Follow the steps listed below under "I have a Cornerstone account" to take the training.
Common error messages when creating accounts
Email address invalid
Email must be in correct email format (for example: @abc.com or @gmail.com). Enter a correct email address and try again.
Email already in use
Reenter the email address and try again. If the error persists, it could mean that you have already used your email in a previous registration and therefore already have a user account. Log in to
UserID or username already in use
Reenter the username and try again. If the error persists, it could mean that you have already used your email in a previous registration and therefore already have a user account. Log into Cornerstone. Select the "Forgot Password?" option on the login screen to reset your password.
If you are experiencing issues accessing Cornerstone, contact our Help Desk at helpdesk@
We recommend that you use Cornerstone in the Chrome web browser.
- Log in to
Cornerstone . - Search for the Person-Centered Planning training. Help guide: Search for Training
(PDF) - Launch the Person-Centered Planning training.
- Select the title "Person-Centered Planning Curriculum_DCTS_BPTR."
- Select the blue "Open Curriculum" button.
- Select the blue "Launch" button next to Module 1 to begin the course. It may take a minute or two for the training to load. Be patient. If the training does not load in a few minutes, follow the prompt on the screen to open it.
There are three modules for this training. Module 2 becomes available after Module 1 has been completed. Module 3 becomes available after Module 2 has been completed. Please complete the short evaluation at the end of Module 3. A certificate of completion is available after you have completed all three modules in order.
You do not need to complete this training in one sitting. All the modules must be completed within four weeks from the date of opening of your Cornerstone account. If you need more time to complete the modules, send a message to DHSDCTSPCP@
You may pause the training at any time. If you exit the training completely, your progress will be saved and you can return to where you left off the next time you log in. Follow steps 1-4 to access the training in the future.
Certificate of completion
At the beginning of each module, you will be asked if you want a certificate of completion. Respond yes or no. If you complete all modules in order, a certificate of completion for the full training (two hours) becomes available. Please print or save your certificate of competition upon earning it. You will not be able to access your certificate in the future.
Help guides
Password resets
We are unable to retrieve your password. You must use the password reset function in Cornerstone.
- Go to Cornerstone.
- Select the "Forgot Password?" option on the login screen.
- Enter your username (the email address you used when you created your Cornerstone account) into the "Login Credential" field.
- Check the "I’m not a robot" box.
- Select the "Submit" button.
An email will be sent to you with a link to reset your password. You will need to supply the answers to your security questions. NOTE: When answering your security questions, you must enter the answer exactly as you typed it when you created your Cornerstone account. Answers are case sensitive. If you use capital (uppercase) letters when entering the answer during account setup, you need to capitalize those letters when answering the questions to reset your password. If you entered a date as an answer during account setup, to reset your password, you must type the date exactly as you did during account setup, including using the same dashes, hyphens, and other characters. We do not have access to your security question answers.
If you are experiencing issues accessing Cornerstone, contact our Help Desk at helpdesk@
Tip for all participants
If you experience an issue with not being able to advance a slide or play the next section, try this:
- Log out of Cornerstone. Your progress will be saved.
- Log back in to Cornerstone and relaunch the course. Preferred browser is Chrome or Edge, not Internet Explorer.
- Select “No” when prompted if you’d like to resume where you left off.
- On the first slide, answer “No” to the pop up question – this will not affect your certificate at the end of the curriculum, but it will unlock navigation.
- Advance the slides using the Main Menu tab at the top of the screen to just after the part of the module you got stuck at.
- Complete the remaining modules. Your competition will be recorded.
For technical issues with this training, contact our Help Desk at at helpdesk@
For issues regarding the content of this training, contact our Person-Centered Planning coordinator at DHSDCTSPCP@