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Medicaid: Contacts

Upcoming changes to the NEMT manager

In August of 2022, Veyo, the current manager for non-emergency medical transportation (NEMT) in Wisconsin, was purchased by Medical Transportation Management (MTM), Inc.

Veyo has started their transition to MTM in Wisconsin. The Wisconsin NEMT program has begun using MTM Link, the MTM ride scheduling and mileage reimbursement system. There are no changes to NEMT covered services.

For information about the transition, visit the Medicaid NEMT Manager webpage or the Veyo Wisconsin website.

If you need help with your trip during the transition, call 866-907-1493 and select the Where's My Ride option.

All applicants and members

Call Member Services at 800-362-3002 or email them at memberservices@wisconsin.gov. They’re available from 8 a.m.–6 p.m. Monday through Friday. They can help you:

  • Find a provider.
  • Get a new ForwardHealth card.
  • Understand covered services and copays.

Your local county or tribal agency can help you:

  • Find out how to enroll, whether you’re eligible, and if you have to pay for services.
  • Report changes.
  • Send proof and verification.

Members enrolled in an HMO (health maintenance organization)

  • HMO enrollment specialist: 800-291-2002
  • HMO ombudsman (someone who can help you understand HMOs): 800-760-0001

Health care providers

If you’re a health care provider or HMO, call Provider Services at 800-947-9627.

Related topics

Last revised January 4, 2024