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WIC Operations Manual
Table of Contents

All the documents on this page are in PDF format.
Quick links to chapters:  1  2  3  4  5  6  7  8  9  10  11

 1.0 Introduction/Overview  

• 1.1 Mission Statement

• 1.2 Organization (Rev 10/99)

• 1.3 Using this Manual (Rev 10/99)

• 1.4 Definitions (Rev 5/03)

• 1.5 Overview of Certification Procedures (Rev 10/99)

• 1.6 State Office Procedures (Rev 10/99)

• 1.7 Regional Office Procedures (Rev 10/99)

• 1.8 Local Project Responsibilities

2.0 Income/Categorical Eligibility  

• 2.1 Certification Requirements (Rev 4/06)

• 2.2 Initial Contact/Appointment Scheduling (Rev 3/01)

• 2.3 Income Eligibility (Rev 4/06)

  • Guidance on Medicaid Eligibility (Posted in ROSIE) 

• 2.4 Instream Migrants (Rev 1/05)

• 2.5 Priority System (Rev 11/02) 

• 2.6 Transfer of Certification (Rev 1/05)

• 2.7 Certification of Infants Using Quick Certs (Effective 6/09) 

• 2.8 Using Medical Data from Outside Sources (Rev 3/01)

• 2.9 Presence of Applicants (Rev 5/05)

• 2.10 Timeframes for Program Benefits (Rev 8/07) 

• 2.11 Notification of Ineligibility/Termination (Rev 9/07) 

Nutrition Services Planning and Evaluation

• 3.1 Goals of Nutrition Services

• 3.2 Nutrition Education Plan (Rev 6/06)

• 3.3 Participant Satisfaction (Rev 6/97)

Nutrition Risk Determination and Documentation

• 3.10 Nutrition Assessment at Certification (Rev 10/09) 

• 3.11 Hematological Procedures (Rev 10/09) 

• 3.12 Anthropometric Procedures (Rev 10/09) 

• 3.13 Deleted (10/09) 

• 3.14 Deleted (10/09) 

• 3.15 Deleted (10/09) 

• 3.16 Deleted (10/09) 

• 3.17 Deleted (10/09) 

• 3.18 Deleted (10/09) 

• 3.19 Deleted (10/09) 

• 3.20 Deleted (10/09) 

• 3.21 Final Eligibility Determination, Priority Level, Rights
  and Responsibilities (Rev 5/05)

Nutrition Education

• 3.30 General (Rev 05/04)

• 3.31 Certification Appointments (Rev 8/07) 

• 3.32 Secondary Nutrition Education Contacts (Rev 8/07) 

• 3.33 Contacts Provided by Non-WIC Staff (Rev 3/01)

• 3.34 Secondary Nutrition Education Contacts for Infants Certified to One Year of Age (Rev 6/05)

• 3.35 Techniques; Cultural and Linguistic Considerations (Rev 4/03)

• 3.36 Materials (Rev 1/97)

• 3.40 Breastfeeding Plan (Rev 12/06)  

• 3.41 Breast Pumps (Rev 5/05) 

  • Breast Pump Inventory List

  • Decision Tree for Breast Pumps

  • Planning to Provide Breast Pumps

  • Which Breast Pump is Best for You?

  • Distribution List

  • Breast Pump Order Form

• 3.42 Breastfeeding Peer Counseling (Rev 2/05)

• 3.50 Specifications for Nutrition Assessment Equipment

• 3.51 Maintenance of Nutrition Assessment Equipment (Rev 10/98)

4.0 Food Package/FI Issuance  

• 4.1 Deleted (8/09) 

• 4.2 WIC Food List/Food Packages Overview (Rev 8/09)

  • Food Authorization Criteria (Rev 8/09)

• 4.10 Food Packages: General (Rev 8/09) 

• 4.11 Tailoring for Participant Needs (Rev 8/09) 

• 4.12 Women and Children Food Packages (Regular) (Rev 8/09) 

• 4.13 Breastfeeding Dyad Food Packages (Rev 8/09) 

• 4.14 Infant Food Packages (Rev 8/09)  

• 4.15 Prescription-Required Foods and Food Packages (Rev 8/09) 

• 4.16 Deleted (6/06)

• 4.17 Deleted (6/06)

• 4.18 Ready-to-Feed Formulas and Medical Food (Rev 8/09) 

• 4.19 Formulas and Medical Foods: Needs Beyond WIC (Rev 4/03)

• 4.20 Limited Cooking and Storage Models (Rev 8/09) 

• 4.21 Deleted (8/09) 

• 4.30 Food Instrument Issuance: Overview and Timeframes (Rev 8/09)  

• 4.31 Late Food Instrument Issuance (Rev 8/09) 

• 4.32 Deleted (4/07)

• 4.33 Catch-Up Food Instrument Issuance (Rev 8/09) 

• 4.34 Special Draft Issuance Considerations (Rev 3/01)

• 4.35 Issuance Intervals

• 4.36 Mailing Drafts (Rev 7/01)

• 4.37 Reissued and Additional Food Instruments (Rev 8/09) 

• 4.40 Proxies (Rev 4/07)

• 4.41 Lost and Stolen Food Instruments (Rev 1/08)  

• 4.42 Deleted (8/06) 

• 4.43 Returned Formula

• 4.44 Returned Food (Rev 1/00)

• 4.45 WIC Benefits During a Disaster

• 4.50 WIC ID (Identification) and WIC Folder (Rev 4/07)

5.0 Coordination/Integration

• 5.1 Background and Goals

• 5.2 Programs/Services Available to WIC Participants (Rev 3/98)

• 5.3 Participant Use of Services at Certifications (Rev 3/98)

• 5.4 Health Services (Rev 3/98)

• 5.5 Nutrition Services (Rev 3/98)

• 5.6 Other Local Initiatives/Collaboratives (Rev 3/98)

• 5.7 Information and Referrals (Rev 3/98)

• 5.8 Sources of Information on Other Programs/Services (Rev 3/98)

• 5.9 State and Local WIC Memoranda of Understanding (Rev 3/98)

6.0 Caseload Management

• 6.1 Caseload Assignments (Rev 1/03)

• 6.2 Caseload Review and Management (Rev 1/03)

• 6.5 Waiting Lists (Rev 11/02) 

• 6.6 Outreach (Rev 1/05)

7.0 Vendor Management

• 7.1 Vendor Authorization Process: Application

• 7.2 Vendor Authorization Process: Site Visit

• 7.3 Vendor Authorization Process: Ineligibility Determinations

• 7.4 Vendor Authorization Process: Acceptable Vendors

• 7.5 Vendor Training

• 7.6 Vendor Reauthorization

• 7.7 Change of Ownership, Stores Out of Business, Temporary
  Store Closings, Change in Location or Other Status

• 7.8 Stock Price Surveys

• 7.9 Draft Redemption

• 7.10 Vendor Monitoring

8.0 Fraud and Abuse: Participants  

• 8.1 Overview of Participant Fraud and Abuse (Rev 3/08) 

• 8.2 Dual Participation; 1-Year Disqualifications (Rev 3/08) 

• 8.3 Six, Three and One-Month Disqualifications (Rev 3/08) 

• 8.4 Repayment of WIC Benefits (Rev 3/08) 

• 8.5 Deleted (3/08)

• 8.6 Deleted (3/08)

9.0 Fraud and Abuse: Vendors (under development)

10.0 Administration   

• 10.1 WIC Project Grant Agreements (Rev 10/05)

• 10.2 Subcontracts

• 10.3 Financial Management Requirements

• 10.11 Selection of Local Agencies

• 10.12 Evaluation of Local Agencies (Rev 8/06)

• 10.13 Technical Assistance and Follow-up (Rev 8/06)

• 10.14 Clinic Setting Requirements

WIC Staff Requirements

• 10.21 Nutrition Staff (Rev 4/03)

• 10.23 Breastfeeding/Peer Counseling Coordinator (Rev 2/05)

• 10.24 Recruiting Qualified Nutrition Staff

• 10.25 Project Director (Rev 11/00)

• 10.31 State WIC Program Staff Areas of Responsibility (Rev 11/00)

• 10.32 WIC Program Advisory Committee (Rev 11/00)

• 10.41 Confidentiality

• 10.42 Records Retention (Rev 11/02)

• 10.43 Miscellaneous Policies and Procedures

• 10.44 CLIA and OSHA Requirements Pertaining to Blood Tests

• 10.51 Civil Rights: Non-discrimination (Rev 8/06)  

  •  Guidance on Interpreters and Translators (Rev 8/06)

• 10.52 Fair Hearings (Rev 8/07) 

  •  Fair Hearing Procedure for WIC Participants (Rev 2/07) 

• 10.53 Appeal of State Office Decisions

• 10.61 Continuation of WIC Program Services (Effective 9/09) 

11.0 FISCAL/EQUIPMENT MANAGEMENT

• 11.1 Expenditure of Program Funds (Rev 4/06)

• 11.2 Budget Planning (Rev 11/02)

• 11.3 Budget Tracking (Rev 1/01)

• 11.4 Deleted (1/01)

• 11.5 Financial Expenditure Reports (Rev 1/01)

• 11.6 WIC Equipment Purchase and Security (Rev 4/06)

• 11.7 Appropriate Use of WIC Computers (Rev 7/01)

• 11.8 Access to ROSIE (Rev 6/06)

• 11.9 Real Property Purchase and Renovation (Rev 11/99)

• 11.10 Internet Access for Local Projects (Rev 6/06)

• 11.11 Security of WIC Data (Rev 6/06) 

  • ROSIE User Security and Confidentiality Agreement

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Last Revised:  November 05, 2009