Non Long Term Care (LTC) Complaint Contact Information
PDF Version
of DQA 08-006 (PDF, 24 KB)
Non Long Term Care (LTC) Complaint Contact Information
Non-Long Term Care (LTC) providers (Ambulatory Surgery Centers,
Outpatient Physical Therapy/Speech Language Pathology Services, End Stage
Renal Dialysis Units, Home Health Agencies, Hospices, Hospitals, Outpatient
Rehabilitation Facilities, and Rural Health Clinics) may now provide the
phone number of the non-LTC Complaint Coordinator, Helen Brewster, Bureau of
Health Services (BHS), to patients or others who desire to make a complaint
about potential violation of licensure or certification regulations.
This
phone number is (608) 266-0224. In Ms. Brewster's absence, phone messages to
(608) 266-0224 will zero out to the main BHS phone, (608) 264-9888, and will
then be directed to another staff for timely response.
Hospitals are required under patient rights regulations to provide
patients with contact information for the Division of Quality Assurance (DQA).
Hospitals may now provide Helen Brewster's phone number, and may also
continue to distribute materials that provide the Bureau of Health Services
main phone number,
(608) 264-9888.
Home Health Agencies must continue to provide patients with the toll-free
phone number of the federally-funded Home Health Hotline. The Hotline number
remains 1 (800) 642-6552. The Hotline is a voice message center that is
checked periodically during the work day by Ms. Brewster or other DQA staff.
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