Non Long Term Care (LTC) Complaint Contact Information

PDF Version of DQA 08-006 (PDF, 24 KB)

Date:   March 17, 2008 -- DQA Memo 08-006

To:       Ambulatory Surgery Centers ASC 02
           Comprehensive Outpatient Rehabilitation
           Facilities CORF 01
            End Stage Renal Dialysis Units ESRD 01
            Home Health Agencies HHA 02
            Hospices HSPC 04
            Hospitals HOSP 04
           Outpatient Physical Therapy/Speech
           Language Pathology Services OPT/SP 01
            Rural Health Clinics RHC 01

From:  Cremear Mims, Director
           Bureau of Health Services

Via:     Otis Woods, Division Administrator
           Division of Quality Assurance

Non Long Term Care (LTC) Complaint Contact Information

Non-Long Term Care (LTC) providers (Ambulatory Surgery Centers, Outpatient Physical Therapy/Speech Language Pathology Services, End Stage Renal Dialysis Units, Home Health Agencies, Hospices, Hospitals, Outpatient Rehabilitation Facilities, and Rural Health Clinics) may now provide the phone number of the non-LTC Complaint Coordinator, Helen Brewster, Bureau of Health Services (BHS), to patients or others who desire to make a complaint about potential violation of licensure or certification regulations. 

This phone number is (608) 266-0224. In Ms. Brewster's absence, phone messages to (608) 266-0224 will zero out to the main BHS phone, (608) 264-9888, and will then be directed to another staff for timely response.

Hospitals are required under patient rights regulations to provide patients with contact information for the Division of Quality Assurance (DQA). Hospitals may now provide Helen Brewster's phone number, and may also continue to distribute materials that provide the Bureau of Health Services main phone number,
(608) 264-9888.

Home Health Agencies must continue to provide patients with the toll-free phone number of the federally-funded Home Health Hotline. The Hotline number remains 1 (800) 642-6552. The Hotline is a voice message center that is checked periodically during the work day by Ms. Brewster or other DQA staff.

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