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CONTACT: Stephanie Marquis, 608-266-1683
CENTRAL WISCONSIN CENTER WINS WISCONSIN FORWARD AWARD
Award Recognizes Facility for Quality, Leadership and
Management
MADISON - The Department of Health Services (DHS) is proud to
announce that Central Wisconsin Center is a recipient of this year’s
Wisconsin Forward Award. The Wisconsin Forward Award recognizes excellence
in organizational management, achievements in implementing performance
excellence systems, and successful management strategies.
“Central Wisconsin Center is to be commended for its dedication to
quality improvement and serving our patients with the utmost respect and
dignity,” said Department Secretary Karen Timberlake. “All of our
institutions strive to continually improve quality of life through the
care we provide and it’s wonderful this facility is being independently
recognized for its efforts.”
“This is a huge tribute to the quality of employees and services we
offer at Central Wisconsin Center. It truly demonstrates our dedication
and effort to do extraordinary work all year long,” says Central
Wisconsin Director Ted Bunck. “This is the third time we’ve been
honored with this award in 10 years, and it shows our continual quality
improvement in all areas of our organization.”
Central Wisconsin Center is a DHS facility that provides both
residential and short-term treatment for individuals with developmental
disabilities. Central Wisconsin Center is being recognized at the
Wisconsin Forward Award’s Mastery level, which demonstrates a
significant maturity in developing and refining processes that are tied to
good results in such areas as building a high-skilled workforce, financial
and organizational performance, and exceptional customer satisfaction and
retention.
The Wisconsin Forward Award uses the Baldrige Criteria for Performance
Excellence. Organizations must demonstrate an integrated, results-oriented
framework for implementing and assessing processes for managing all
operations in the following categories:
- Leadership: the leadership system, values, expectations, and
public responsibilities
- Strategic Planning: the effectiveness of strategic and
business planning and deployment of plans, with a strong focus on
customer and operational performance requirements
- Customer and Market Focus: determining customer and market
requirements and expectations, enhances relationships with customers,
and determines their satisfaction
- Measurement, Analysis and Knowledge Management: the
effectiveness of information collection and analysis to support
customer-driven performance excellence and marketplace success
- Workforce Focus: success of efforts to realize the full
potential of the workforce to create a high performance organization
- Process Management: the effectiveness of systems and
processes for ensuring the quality of products and services
- Results: performance results, trends, and comparison to
competitors or benchmarks in key business areas including leadership,
products and services, customer satisfaction, financial and market
performance, workforce, suppliers and partners, and operations
Central Wisconsin Center will be honored at an awards ceremony and
reception at the Promega BioPharmaceutical Technology Center in Madison on
Tuesday, August 11, 2009.
To learn more about the Wisconsin Forward Award, visit www.forwardaward.org
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Last Revised: July 09, 2009 |
