Family Care Business Infrastructure
and IT Systems Project

In early 2007, the Department of Health Services began a process to strengthen the business infrastructure of the Department and managed long-term care organizations (MCOs) that provide Family Care at present and as Family Care expands to a statewide program model. This process has taken the form of a multi-phase project. Phase 1 of the project was focused on identifying the business infrastructure and information systems needs of Family Care at today’s single-county care management organizations (CMOs) and at future regional Family Care programs (MCOs). This phase focused on La Crosse County and the West Central Consortium for Long-Term Support and Health Care Reform, with analysis, consultation and project support by The Management Group, Inc. and Virchow Krause & Company. A second phase of this project is being initiated to analyze business infrastructure needs to include those required at the Department to support Family Care and will result in a long-term vision of infrastructure needs system-wide.

The Department is pleased to announce that the final report of Phase 1: "Family Care Business Infrastructure and IT Systems Project" (PDF, 3.6 MB/3657 KB; 126 pages) is now available. This report should help planning consortia understand the functional business infrastructure components and information technology systems framework necessary to support effective and efficient management of regional MCOs. The Department recommends that planning consortia use the report as a guide to review and develop a focused plan to secure the necessary business platforms to support regional Family Care programs.

The Department would like to take this opportunity to thank La Crosse County and the West Central Consortium for Long-Term Support and Health Care Reform for their commitment and extensive contribution of staff time to the first phase of this project.

Last Revised: March 25, 2009