Consumer Guide to Health Care
Problems with Health Care Facilities
Hospitals
For complaints concerning hospitals, contact the Bureau of
Health Services in the Division of Quality Assurance (Department of Health
Services) at 608-264-9888 (main Bureau line) or 608-266-0224
(complaint coordinator). You may also
email
the Bureau of Health Services.
Nursing homes or adult day care organizations
To file a complaint about a nursing home
or adult day care organization, contact the Regional Office for the county
where the facility is located. The Bureau of Nursing Home Resident Care
(Division of Quality Assurance) provides a
list of addresses and
telephone numbers for the Regional Offices.
Home health agencies or hospices
Concerning home health agencies or hospices, call the Home Health
Hotline: 1-800-642-6552 or (608) 267-1441 or you can e-mail the
Bureau of Health Services in the Division of Quality Assurance.
Assisted living facilities
For complaints concerning
assisted living facilities, including residential care apartment
complexes, please call the appropriate
Regional
Office of the Bureau of Assisted Living. You may also email
the Bureau of Assisted Living in the Division of Quality Assurance.
Still not sure where to take your complaint? The Bureau of Quality
Assurance provides
more information on how to make a complaint about health care
facilities or caregivers.
Last Revised: June 15, 2009
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