Wisconsin Department of Health Services
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Client Rights Training OpportunitiesClient Rights Training OpportunitiesStaff Contact information for the Client Rights Office is on the CRO Personnel page. Client Rights Office (CRO) staff provide training for community Client Rights Specialists and Program Managers dealing with Client Rights the HFS 94 grievance process. If your county or service provider is interested in sponsoring Client Rights training for your staff, CRO staff would be willing to attend and present at such a session. Your county or service provider would have to arrange dates with CRO staff, set up the training, and coordinate with CRO to arrange training materials. Because CRO staff time is limited, it is hoped that the training you arrange with CRO reaches as many people as possible. If your county or service provider is thinking about asking CRO staff to present at a training session, please consider inviting staff from neighboring counties or other service providers in your area. We also provide consultation by phone or email on client rights issues. If you have questions about client rights or the DHS 94 Grievance Resolution Procedure and what is required from your agency, please feel free to call for advice or direction. CRO staff provided training documents during the state-wide sessions. These documents are intended to assist staff and providers in complying with the client rights laws and rules. These documents are available on the following topics:
The following training documents are about the DHS 94 grievance process (refer to the DHS 94 flow chart (PDF, 7 KB) for a quick overview of the process):
Please contact CRO staff if you have any questions about these training documents. PDF: The free Acrobat Reader® software is needed to view and print portable document format (PDF) files. Learn more. Last Updated: November 10, 2009 |