Wisconsin Department of Health Services
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Client Rights Office - MissionDivision of Mental Health and Substance Abuse Services The Client Rights Office (CRO) has responsibility for implementation and oversight of the client rights grievance procedure for service recipients of the state's two Mental Health Institutes, the state’s two Secure Treatment Centers, and the three state Centers for the Developmentally Disabled, as mandated by sec. 51.61(5) Wis. Stats. (exit DHS; PDF - scroll to page 53) and DHS 94 (exit DHS; PDF). The grievance procedure for state-operated facilities is a four-stage process and CRO has the role of investigating complaints at the third stage and providing quality assurance review and follow-up on the first two stages of the grievance procedure. In addition, the State Grievance Examiner is a CRO staff member who is responsible for Level III grievances under DHS 94, Wisconsin Administrative Code. That grievance process is for individuals receiving services for mental illness, a developmental disability or substance abuse. It applies to all inpatient and outpatient programs in Wisconsin. CRO also provides consultation to and coordination of training for service providers, county agencies, department staff, clients and guardians regarding client rights and the grievance resolution procedures under DHS 94. To
contact CRO: James Yeadon, Supervisor PDF: The free Acrobat Reader® software is needed to view and print portable document format (PDF) files. Learn more. Last Updated: June 18, 2009 |