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Provider Payments

Q: As a provider, how will we know who has a deductible and how much is left to be self-paid? How will we know if their service benefit has been met if they have already been to a different clinic?
A: The number for Provider Services is 800-947-9627. 

Q: Will the Forward card be changing for the patients to reflect whether they are on a Standard plan or the Benchmark plan? How will clinics such as mine know how much to collect from the patient?
A: The Forward Card’s appearance will change for new enrollees, and will say “Forward Health”. People who already have a Forward card can continue using it. The BC+ Enrollment and Benefits Manual (http://dhfs.wisconsin.gov/em/impubs/pubs/phc-10167.pdf) shows the cards on page 2.

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Last Revised: October 24, 2008